ALEXANDER KWAMIN
Irvine,United States
Summary
Experienced analytical professional with a solid foundation in technical knowledge and critical thinking abilities. Excels in data-driven environments, consistently exceeding expectations. Effective communicator who works well independently or as part of a team, approaching challenges with drive and optimism.
Overview
19
19
years of professional experience
Work History
Director of Service Delivery
Kingsmen Digital Ventures
Irvine, CA
04.2022 - 04.2024
- Lead and strategically develop Managed Services to meet customer needs and drive business growth.
- Monitor and continuously improve service quality, satisfaction, and operational efficiency.
- Build strong relationships with clients and internal teams, fostering collaboration and innovation.
- Set, inspect, and coordinate key metrics, budgets, and resources for optimal service delivery.
- Manage and resolve client issues, streamline communication, and develop an exceptional customer experience.
- Act as a motivator, mentor, and proactive leader, driving continuous improvement and team success.
Senior Program Manager
Blizzard Entertainment
Irvine, CA
06.2021 - 04.2022
- Led cross-functional teams in developing and producing the highly-anticipated Diablo 4 game title
- Delivered project on time and within budget, exceeding player expectations for quality and innovation.
- Utilized project management methodologies for on-time, on-budget delivery of milestones while maintaining quality standards
- Streamlined communication processes and fostered collaboration between internal and external teams
- Facilitated seamless communication between stakeholders and external partners, ensuring a successful launch.
Chief Executive Officer
Apsy
Los Angeles, CA
06.2020 - 06.2021
- Drove the development of cutting-edge machine programming software, enabling speedy delivery of top-tier mobile applications
- Implemented faster and more efficient processes resulting in a significant decrease in development time
- Spearheaded a revolutionary overhaul of the conventional software development process resulting in substantial reduction in both development time and costs, without compromising on quality
- Pioneered a novel approach that empowered a diverse team of engineers to achieve breakthrough results.
Principal Technical Product Manager
BuilderAI
Los Angeles, CA
08.2019 - 05.2020
- Spearheaded the implementation of strategic vision and managed technical development for BuilderAi's SaaS product, utilizing AI and large language models.
- Headed cross-functional teams in conceptualizing, designing, and executing state-of-the-art AI technologies, specifically large language models. Resulted in significant improvement to BuilderAi's SaaS offering and established a strong market position.
- Applied deep technical expertise in natural language processing (NLP) and machine learning to architect and build advanced features and capabilities within the product, enabling users to harness the power of AI for complex data analysis, content generation, and decision-making
- Collaborated with engineering teams to define technical requirements, establish development priorities, and seamlessly integrate AI technologies into the product for robust, scalable, and high-performance solutions
- Championed a culture of innovation and continuous improvement, fostering experimentation and exploration of emerging AI techniques and methodologies to push the boundaries of what's possible with BuilderAi's SaaS platform.
Engagement Lead Manager
Neudesic
Irvine, CA
02.2018 - 08.2019
- Implemented strategies and initiatives as an Engagement Lead Manager to foster a culture of continuous improvement, resulting in consistent enhancements that significantly improved team performance.
- Optimized resource allocation across engagements, matching staff skills with project requirements to ensure successful outcomes.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Monitored cost and resource utilization for each project to maintain budget constraints.
- Performed quality checks at every stage of development cycle to guarantee highest standards of output.
- Prepared presentations explaining key metrics such as ROI, NPV related to ongoing initiatives.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
Program Delivery Manager
Trianz
San Jose, CA
04.2016 - 02.2018
- Pivotal role in delivering comprehensive projects from start to finish as a Program Delivery Manager and Technical Consultant at Trianz, focusing on global client needs for cloud, analytics, digitization, and security solutions
- Utilized extensive knowledge of cloud technologies, analytics platforms, digitization strategies, and security frameworks to oversee full lifecycle execution of intricate IT projects aligned with business objectives and industry best practices.
- Acted as a trusted advisor to top management, offering expertise in optimizing project outcomes and achieving measurable results in areas such as cost savings, efficiency gains, and competitive advantage.
- Directed cross-functional teams consisting of technical experts and business stakeholders to drive innovation, foster collaboration, and deliver high-impact solutions that meet clients' evolving needs.
- Consistently delivering exceptional results and value to clients positioned Trianz as a leader in the professional services industry. Promoted a customer-centric approach that focused on long-term partnerships and sustainable success.
- Demonstrated a deep understanding of both business and technology perspectives, bridging the gap between strategic vision and technical execution to help clients navigate complex digital transformations and achieve their desired outcomes effectively and efficiently.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
Senior Project Manager
Experian Consumer Services
Costa Mesa, CA
04.2014 - 04.2016
- Drove the successful delivery of Experian's groundbreaking initiative: the first openly accessible digital consumer credit product
- Researched emerging technologies related to agile software development processes.
- Created user stories, acceptance criteria, and developed technical solutions for software projects.
- Debugged and tested applications built with various frameworks including ReactJS, AngularJS, Node.js, Java Spring Boot.
- Implemented Agile practices such as Scrum, Kanban, TDD, CI and CD.
Project Management Analyst
Experian
Costa Mesa, CA
08.2009 - 04.2014
- Developed and implemented PMO strategies, policies, processes, and procedures.
- Provided support in developing communication plans related to new projects or programs.
- Participated in change management initiatives by identifying areas for improvement within existing processes.
- Ensured compliance with organizational standards and guidelines throughout the life cycle of projects.
- Developed training materials for new PMO staff members on core concepts in project management.
- Collaborated with key stakeholders to identify opportunities for process improvement.
- Trained team members on relevant software tools used in the management of projects.
Project Manager
IBM Global Services
Minneapolis, MN
01.2005 - 04.2009
- Maintained up-to-date knowledge of supported hardware and software products used in the IBM environment.
- Troubleshot complex IT problems related to the IBM environment.
- Provided technical support to users of IBM systems.
- Participated in various projects related to improving the efficiency of operations within an IBM system.
- Conducted research into emerging technologies related to the use of IBM systems.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
Education
Innovation with AI & Machine Learning -
MIT Professional Education Series
03.2022
Bachelor of Science - Computational Science
University of Minnesota-Duluth
Duluth, MN, United States05.2007
Skills
- Project management expertise
- Revenue Forecasting
- Budget Management
- Failure Analysis
- Cloud Computing
- Process Optimization
- Software troubleshooting
- Client Engagement
- Performance Tracking
- Disaster Recovery Planning
- Service Level Agreements
- Incident Management
- Service Delivery Optimization
- Operational Excellence
- Relationship Building
- Product Development
- SLA management
- Customer Satisfaction
- Project Leadership
- Project Coordination
- Staff hiring
- Technology Implementation
- Solution planning
- Program coordination
- Strategic development
- Innovation management
- Data Analytics
Websites
Timeline
Director of Service Delivery
Kingsmen Digital Ventures
04.2022 - 04.2024
Senior Program Manager
Blizzard Entertainment
06.2021 - 04.2022
Chief Executive Officer
Apsy
06.2020 - 06.2021
Principal Technical Product Manager
BuilderAI
08.2019 - 05.2020
Engagement Lead Manager
Neudesic
02.2018 - 08.2019
Program Delivery Manager
Trianz
04.2016 - 02.2018
Senior Project Manager
Experian Consumer Services
04.2014 - 04.2016
Project Management Analyst
Experian
08.2009 - 04.2014
Project Manager
IBM Global Services
01.2005 - 04.2009
Innovation with AI & Machine Learning -
MIT Professional Education Series
Bachelor of Science - Computational Science
University of Minnesota-Duluth
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