Alexander LaPorte

• Handle 80–100 daily inbound and follow-up calls/emails for existing clients, consistently upsold services and retained at-risk accounts.
• Average close rate of 70%+ on upsell opportunities by identifying customer needs through active listening.
• Fully remote position using CRM, softphone, and digital documentation tools.

• Generated and closed 6- to 7-figure roofing contracts through phone and in-person consultations.
• Managed full sales cycle remotely for 18–24 months per client (lead → inspection → insurance filing → material ordering → final installation)
• Regularly exceeded personal monthly targets; trained and led canvassing teams.
• Heavy use of SalesRabbit, AccuLynx, DocuSign, and Google Maps for lead generation and follow-up.

• Sold Verizon wireless, internet, and TV services in targeted neighborhoods.
• Regularly hit 12–23 sign-ups per day; peaked at 23 in a single day.
• Trained new brand ambassadors on pitch, rebuttals, and closing techniques.
• Traveled to North Carolina for 3-week launch campaign.

• Managed real-time coordination for 100+ drivers and 250+ helpers daily via phone and digital systems.
• Resolved last-minute call-outs and route issues under extreme time pressure.
• Created daily performance reports in Excel and trained new seasonal staff on protocols.

• Oversaw 25+ employees across three locations; handled all customer escalations by phone and in-person.
• Maintained 98%+ customer satisfaction during high-stress situations (accidents, equipment failure, weather)

• Promoted to foreman within first year; trained technicians and coordinated directly with clients on custom orders.
• Managed scheduling, inventory, and remote technician assignments.