Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
24
24
years of professional experience
Work History
Managing Partner
Amitys USA
Miami, FL
09.2021 - Current
Analyzed Professional Hair Care USA market data to identify areas of opportunity.
Actively participated in strategic planning meetings.
Identified potential Distributors in different Areas of the USA.
Managed daily operations including staff management and client relations.
Built an integrated eCommerce platform to sell organic professional hair care products to Stylists, Salons, Beauty Suppliers and Beauty Distributors.
Reviewed daily and overall financials to ensure profitability.
Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Managing Partner
Ravelo Consulting Group
San Jose, Costa Rica
07.2012 - 02.2021
Developed and implemented data mining strategies to identify trends in consumer behavior.
Analyzed large datasets using various machine learning algorithms to uncover meaningful insights.
Established operational metrics to track progress against goals and objectives related to data mining initiatives.
Recommended solutions based on insights derived from complex analytics projects.
Developed data models and algorithms to identify trends in customer behavior.
Performed exploratory analysis of large datasets to uncover insights.
Measured strategies results to probe increased sales (P&L)
Nurture and update clients data base from their Loyalty Programs or CRMs.
Business Intelligence Manager
Citibank
San Jose, Costa Rica
07.2009 - 06.2012
Developed and monitored the MIS department to measure the performance of the Credit and Debit Card business.
Conducted the database processes and strategies to identify more potential customers and sell more credit cards.
Analyzed and tracked data to prepare forecasts and identify trends.
Created business strategies to increase credit card consumption and reduced attrition based on data analytics.
Managed the credit card loyalty program and negotiation with business partners.
Collected business intelligence data from industry reports, public information or purchased sources to negotiate with retail owners to support big exclusive promotions for the credit card holders.
Marketing Manager
Citibank
San Jose, Costa Rica
08.2007 - 07.2009
Analyzed market trends to identify potential opportunities for growth.
Conducted customer research to gain insights into consumer behavior.
Organized trade shows and exhibitions to promote brand awareness.
Created content for promotional materials, including brochures, flyers, and websites.
Evaluated the effectiveness of marketing campaigns using analytics tools.
Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
Tracked, analyzed and reported on marketing program results.
Supply Chain Manager
Grupo Roble
San Salvador, El Salvador
06.2006 - 07.2007
Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
Coordinated with vendors to ensure timely availability of raw materials for production.
Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
Identified potential suppliers and negotiated contracts that met the company's needs in terms of pricing, quality, service level agreements.
Ensured compliance with all applicable laws and regulations related to the import and export process.
Negotiated prices and terms with suppliers, vendors or freight forwarders.
Commercial Executive
Steiner Group
San Salvador, El Salvador
09.2004 - 05.2006
Analyzed the Salvadorian shoes market and developed a sales strategy for several new brands.
Created promotional campaigns to drive sales volume and meet revenue targets.
Established relationships with key customers through regular meetings, calls, emails.
Organized events such as trade shows, conferences, seminars to promote company's brand image.
Collaborated with cross-functional teams including sales, finance, operations to ensure smooth functioning of business operations.
Nike Brand Manager
Tecnologias de Calzado
San Jose, Costa Rica
03.2000 - 07.2002
Created and managed budgets for the brand's operations.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Actively participated in strategic planning meetings.
Managed daily operations including staff management and client relations.
Maintained customer relations and coordinated promotions to increase and create new revenue.
Reviewed daily and overall financials to ensure profitability.
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Associate Director, Global Congresses at BeOne Medicines USA, Inc. (formerly BeiGene USA, Inc)Associate Director, Global Congresses at BeOne Medicines USA, Inc. (formerly BeiGene USA, Inc)