Alexander Larson
Land O' Lakes
Summary
Dedicated professional with military discipline and strong work ethic. Proven ability to maintain safety protocols and foster teamwork, ensuring operational efficiency in dynamic environments. Known for effectively resolving conflicts and enhancing team performance. Aiming to utilize extensive training and equipment maintenance skills to support organizational goals.
Overview
6
6
years of professional experience
Work History
Enlisted Soldier
Army
Fort Leonard Wood, MO
08.2025 - 02.2026
- Operated and maintained military equipment to ensure optimal functionality during training exercises.
- Trained in safety protocols, adhering to strict guidelines for equipment use and operational procedures.
- Participated in physical fitness training, promoting health and endurance among peers.
- Followed command directives promptly, demonstrating adaptability in dynamic environments.
- Conducted routine inspections of gear and equipment, ensuring compliance with military standards.
- Engaged in continuous learning through drills and simulations to enhance operational skills.
Customer Service Representative
Publix
Land O' Lakes, FL
05.2020 - 07.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Assisted in training new hires on customer service protocols and systems, enhancing team performance.
- Managed cash register operations accurately, maintaining financial integrity during transactions.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Handled product returns and exchanges professionally, fostering positive customer relationships.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
- Addressed escalated issues promptly, demonstrating conflict resolution skills and maintaining store reputation.
- Monitored inventory levels at the service desk, ensuring availability of essential items for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Loader
Lowes Home Improvment
Land O' Lakes, FL
04.2022 - 06.2022
- Temporary Summer job to support schooling payment (worked two jobs during this time period
- Collaborated with team members to maintain safe working conditions during loading processes.
- Ensured accurate placement of products within designated loading zones.
- Implemented best practices for handling fragile items, reducing damage during transit.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Collaborated with team members to maintain efficient workflow.
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
Education
No Degree - Physical Sciences
Hillsborough Community College
Hillsborough, FLHigh School Diploma -
Sunlake High School
Land O' Lakes, FL05-2022
Skills
- Military discipline
- Physical fitness
- Marksmanship expertise
- Weapons handling
- Land navigation
- Tactical communication
- Battlefield tactics
- Survival skills
- Radio communication
- Explosives handling
- Teamwork and loyalty
- Critical thinking
- Buddy care and first aid
- Works Well Under Pressure
- Strong work ethic
- Team collaboration
- Maintaining equipment
- Training and development
- Customer service
- Active listening
- Conflict resolution
- Product knowledge
- Coordination
Timeline
Enlisted Soldier
Army
08.2025 - 02.2026
Loader
Lowes Home Improvment
04.2022 - 06.2022
Customer Service Representative
Publix
05.2020 - 07.2024
No Degree - Physical Sciences
Hillsborough Community College
High School Diploma -
Sunlake High School