ALEXANDER LAUREANO
Orlando,FL
Summary
As a seasoned professional in the realm of benefits implementation, I have successfully orchestrated complex projects that bridge technology, business processes, and organizational goals. I thrive on delivering tangible results, reducing implementation complications, and ensuring seamless communication with clients and internal teams. My ability to develop timely solutions, and achieving project success can be a vital asset to any organization.
Overview
10
10
years of professional experience
Work History
Senior Benefits Consultant II
UKG
Orlando (Remote), Florida
04.2019 - Current
- Work with customers and internal teams to gather configuration requirements for configuration projects such as Implementation and non-implementation
- Projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce.
- Assist customers with Renewal projects that require specific configuration needs outside of the Guided Renewal Tool.
- Update and coordinate the set up and testing of project configuration for Benefit Administration customers
- Monitor API Deduction/Earnings transactions from Benefits Administration to UKGPro
- Communicate with customers and partners on outstanding technical requests.
- Works independently to provide the best customer experience by thoroughly preventing escalations of customer needs.
- Manage technical projects with critical deliverable deadlines and ensure success of the customer experience.
- Other projects and tasks as assigned by Management.
Account Manager/Account Services
Web Benefits Design Corporation and Technology Center
Orlando, FL
02.2018 - 04.2019
- Operating as the lead point of contact for any and all matters specific to client accounts
- Serve as a Project Manager overseeing the implementation of the benefit SaaS platform with the brokers and clients
- Building and maintaining strong, long-lasting customer relationships with brokers and clients
- Lead weekly status calls with the groups and brokers to discuss the implementation and/or open enrollment process and opportunities for Improvement
- Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
- Evaluated project plans and recommended adjustments based on complete review of objectives and related documents.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
Benefit Administration Implementation Configuration Analyst
Plan Source
Orlando, FL
08.2015 - 02.2018
- In partnership with the Implementation Project Manager, attend turnover process call with Sales to Implementation, support in gathering all facts and documents utilized during the sales process.
- Establish a relationship with the employer group and broker contacts
- Gather all required supporting documentation from employer group or broker pertaining to on-boarding in preparation for the kick-off call
- Coordinate the collection of information and communicate with the appropriate departments within PlanSource and with 3rd party vendors
- Collect and document all required data elements in the employer group’s CRG documentation
- Implement and configure all necessary benefits to the needs of the client/brokers and in accordance with state and federal laws
- Configuration and test the employer group’s Benefits Administration Wizard with QA on configuration audits.
- Support the EDI team on managing the implementation of all electronic interfaces requested by the employer group.
- Develop test data for validating functionality and production integration.
Retirement Specialist
AON HEWITT
Orlando, FL
09.2013 - 08.2015
- Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service.
- Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt’s policies and procedures.
- Create and update employee files in database, as authorized.
- Stay current on Aon Hewitt’s programs and services through on-going training
Education
Master of Science - Health Administration and HR Management
University of Phoenix
2018
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
2014
Skills
- Benefits Administration
- System Configuration
- Client Counseling
- Open Enrollment
- SalesForce
- Microsoft Software Proficient
- Project Management
Timeline
Senior Benefits Consultant II
UKG
04.2019 - Current
Account Manager/Account Services
Web Benefits Design Corporation and Technology Center
02.2018 - 04.2019
Benefit Administration Implementation Configuration Analyst
Plan Source
08.2015 - 02.2018
Retirement Specialist
AON HEWITT
09.2013 - 08.2015
Master of Science - Health Administration and HR Management
University of Phoenix
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix