Summary
Overview
Work History
Education
Certification
Timeline
Generic

ALExander LE

McKinney,TX

Summary

Professional and motivated technical IT Technician with terrific troubleshooting and strong interpersonal skills to assist customers with computer issues. Accompanied by a professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments. Ability to get clearance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Administrator

Parried
12.2022 - Current
  • Managed and prioritized Tier 2 support tickets using Zoho Desk ticketing system
  • Supported client infrastructures on Google Suite and Microsoft 365
  • Collaborated with Project Manager to assess project outcomes and prioritize objectives
  • Documented technical procedures and knowledge base articles.

Infrastructure Consulting Analyst

Avanade
02.2019 - 05.2022
  • Collaborated closely with clients, external partners, and internal project teams to identify and analyze issues within the technical environment
  • Developed strong writing and communication skills through the creation, review, and presentation of policy/standard related documentation
  • Assisted with IT assessments including execution and analysis of data provided through
  • PowerShell and SQL queries
  • Utilized SQL Server Management Studio to assess, clean, validate and analyze large datasets
  • Provided operational support for a client’s Security Engineering team through ServiceNow utilizing Active Directory and PowerShell
  • Experienced with technical support, team and project management, customer engagements, executive communications, road map planning, working with multiple levels of organizations as well as engineers and development teams.

Education

Master of Science - Information Technology and Systems

The University of Texas At Dallas
12.2018

Certification

AZ-900 – Microsoft Azure Fundamentals

Microsoft Certification ID: 10031841

  • Proficient in cloud concepts, Azure architecture, Azure services along with Azure management and governance

Cisco Certified Network Associate

CCNA#CSCO12415250

  • Proficient in troubleshooting and providing diagnostics for hardware, software, and LAN/WAN Networking issues.


Timeline

Project Administrator

Parried
12.2022 - Current

Infrastructure Consulting Analyst

Avanade
02.2019 - 05.2022

Master of Science - Information Technology and Systems

The University of Texas At Dallas

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ALExander LE