Alexander Lieou
Corinth,TX
Summary
A seasoned Operations Manager with eight years of experience leading teams, optimizing processes, and enhancing business performance. Known for a strategic mindset and the ability to identify areas for improvement, I excel in driving productivity and maintaining operational efficiency. I have a proven track record in managing budgets, costs, and schedules, while ensuring that key operational procedures are upheld. With a strong focus on continuous learning, I am committed to staying ahead of industry trends and technologies. My hands-on experience in service operations and team development has equipped me with the skills to implement changes that align with organizational objectives and drive sustainable growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
CarOffer
05.2021 - Current
- Led and managed teams across Fraud Analysis, Consumer Document Review, Vehicle Inspection, Arbitration and Resolution, and Logistics, ensuring high performance and operational efficiency.
- Drove KPIs tracking and performance metrics to ensure team alignment with company goals and compliance standards.
- Fostered strong vendor relations to ensure optimal service levels and support for operational needs.
- Assisted in improving internal software systems by collaborating with IT teams to identify enhancements that streamlined workflows and improved data management.
- Implemented process improvements that increased productivity and reduced operational costs across multiple departments.
- Analyzed operational data to drive decision-making and optimize resource allocation, contributing to improved overall performance.
- Developed and maintained clear communication channels between internal teams and external partners, ensuring timely issue resolution and seamless operations.
- Provided leadership and mentorship to teams, promoting a culture of accountability, collaboration, and continuous improvement.
- Oversaw logistics operations to ensure smooth flow of vehicle services, meeting SLA's and maintaining high-quality standards.
Operations Manager of Acquisitions
RUMBLEON
06.2017 - 05.2021
- Developed long-term purchasing strategies to drive growth and profitability.
- Assisted in acquisition decision-making by evaluating strategic and financial viability.
- Negotiated contract terms and purchase prices to secure optimal deals while ensuring mutual benefits.
- Reviewed potential acquisitions to align with company goals and financial objectives.
- Analyzed deal prep, inventory management reports, and post-acquisition performance.
- Created and maintained reports tracking margins, item costs, inventory, and product performance.
- Led a high-performing team of 35 in a fast-paced environment, fostering strong team values and morale.
- Established foundational processes for the Acquisition department, integrating with e-commerce operations.
- Improved efficiency in problem-solving and resolution strategies.
- Strengthened communication between unit staff and leadership, minimizing miscommunication and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Project Manager
DIESEL DISPLAYS
08.2016 - 06.2017
- Organized, controlled, and monitored the flow of printed materials throughout the design, production, and print phases.
- Reviewed schedules, confirmed product specifications, coordinated adjustments, and oversaw department staff to ensure quality standards and deadlines were met.
- Managed the shipping phase by verifying shipping list accuracy and ensuring correct freight/tracking information was provided to clients.
- Created and maintained packing and shipping lists prior to shipment.
- Verified completed shipments and generated invoices for sales representatives, processing billing through QuickBooks.
- Logged and maintained records of sales orders, invoices, receipts, and all job-related documentation.
- Demonstrated strong conflict management and prioritization skills in multi-vendor environments.
- Managed projects from procurement to completion, ensuring seamless execution.
- Identified required resources and developed plans to achieve project goals and objectives.
Project Manager
GDPLUMBING, INC
08.2014 - 08.2016
- Spearheaded the creation and execution of new commercial projects and remodels ranging from $2,000 to $300,000.
- Consulted with clients to outline procedures, set priorities, and coordinate tasks to ensure projects were completed on schedule.
- Acted as a liaison between clients, city, and county planning departments to ensure site compliance with state regulations.
- Built strong relationships with local businesses and organizations to align project scopes and maintain comprehensive documentation.
- Demonstrated expertise in managing multi-vendor environments, effectively handling conflict resolution and prioritization.
- Developed strategic frameworks to enhance project success during the concept stage, mitigating risks from unforeseen challenges.
- Identified plans and resources required to meet project goals and objectives.
Parts Manager
BARNSCO, INC.
08.2013 - 08.2014
- Provided exceptional customer service to clientele and vendors, ensuring seamless communication and support.
- Managed inventory, shipping, receiving, warehousing, procurement, requisition management, and order fulfillment to maximize operational efficiency.
- Maintained accurate records, conducted physical inventory checks, and provided periodic status updates to clients.
- Reviewed structural drawings to prepare precise price estimates for shear-reinforced steel building components.
- Created and submitted work orders for awarded projects, ensuring timely execution.
- Developed shop and structural drawings using AutoCAD, integrating them with clients’ floor plans for accuracy.
- Built a strong reputation as a quality-driven employee, demonstrating expertise in various software programs.
- Earned increased responsibilities, managing additional accounts due to proven reliability and attention to detail.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Diesel Technician
RUSH TRUCK CENTERS: MEDIUM DUTY FORD & ISUZU
03.2011 - 08.2013
- Performed diesel inspections, diagnostics, and repairs on Ford 6.0/6.4/6.7 engines and Isuzu imports, covering engines, transmissions, turbo systems, fuel systems, cooling systems, PTO systems, brakes, suspension, air conditioning, and other mechanical and electrical components.
- Maintained accurate records of labor hours and repair details to ensure proper documentation.
- Earned a strong reputation as a quality-driven mechanic with expertise in automotive software, leading to increased responsibilities, including traveling for manufacturer recall repairs.
- Demonstrated commitment and reliability by consistently working overtime as needed to meet company demands.
Inventory Manager
VOLVO OF DALLAS
01.2009 - 03.2011
- Managed and maintained vehicle inventory and established future supply requirements to meet customer needs
- Skilled in data entry, data analysis and reliable internal stock and analysis skills
- Researched new stock control system to improve inventory management and handled inventory accounts and database reporting
- Maintained company website for used car inventory; photographed each vehicle to provide detailed descriptions and responsibilities to adjust vehicle prices accordingly
Education
Associate of Science - Automotive Technology
Dallas College
Dallas, TX01.2011
High School Diploma - undefined
Coppell High School
Coppell, Texas01.2007
Skills
Technical Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- G-Suite
- Salesforce, Hubspot & Jira
- QuickBooks & NetSuite
- Slack, Zoom, Microsoft Teams
- Tableau
- Fraud Analysis
- Strategic Planning & Execution
- Business Strategy Development
- Budget Development & Management
- Startup & Turnaround Strategies
- Operational Efficiency & Regulatory Compliance
- Vendor Sourcing & Logistics Oversight
- Team Building & Leadership
- Staff Training & Development
- Performance Management & Reporting
- Conflict Mediation & Resolution
- Decision-Making & Problem-Solving
- Project Planning & Development
- Process Improvement & Optimization
- Resource Coordination & Schedule Management
- Performance Monitoring & Quality Assurance
- New Product Introduction Strategies
- Customer Relationship Management (CRM)
- Client Relationship Management
- Cultural Awareness & Interpersonal Communication
- Onboarding & Orientation
- Complex Problem Analysis & Resolution
- Incident Management & Judgment
- Business Administration & Operations
- Strategic Partnerships
Certification
Ford & ASE Certifications
Timeline
Operations Manager
CarOffer
05.2021 - Current
Operations Manager of Acquisitions
RUMBLEON
06.2017 - 05.2021
Project Manager
DIESEL DISPLAYS
08.2016 - 06.2017
Project Manager
GDPLUMBING, INC
08.2014 - 08.2016
Parts Manager
BARNSCO, INC.
08.2013 - 08.2014
Diesel Technician
RUSH TRUCK CENTERS: MEDIUM DUTY FORD & ISUZU
03.2011 - 08.2013
Inventory Manager
VOLVO OF DALLAS
01.2009 - 03.2011
High School Diploma - undefined
Coppell High School
Associate of Science - Automotive Technology
Dallas College
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