Dedicated operations leader known for strong work ethic and effective team management. Experienced in analyzing workflows to identify inefficiencies, enhancing service quality, and cultivating lasting customer relationships.
Overview
10
10
years of professional experience
Work History
Team Leader
Jack in the Box
Dallas, TX
04.2016 - 05.2018
Supervised daily operations to ensure compliance with company standards and policies.
Trained and mentored staff on best practices for customer service and food safety.
Marine
USMC
05.2018 - 04.2022
Developed and maintained maintenance schedules for vehicles and equipment, improving operational efficiency.
Mentored junior Marines, fostering skill development and teamwork within units.
Associate Banker
Chase Bank
Dallas, TX
04.2022 - 04.2024
Processed transactions efficiently, maintaining accuracy and attention to detail.
Balanced teller drawers and ATM cash.
Opened, closed, and updated accounts for customers.
Educated customers on features and benefits of banking products and services.
Relationship Banker
Bank of America
Dallas, TX
04.2024 - 12.2024
Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
Analyzed financial needs, providing tailored banking solutions to diverse clientele.
Monitored account activity for risk management, safeguarding bank assets and client interests.
Operations Team Lead
Bank of America
Dallas, TX
12.2024 - Current
Oversaw daily operations, ensuring compliance with banking regulations and policies.
Led team in process improvements, enhancing service delivery and operational efficiency.
Mentored staff on best practices for customer interactions and problem resolution.
Analyzed workflow processes to identify inefficiencies and implement corrective actions.