Alexander Loredo
Hialeah,FL
Summary
Leader and communicator with a proven track record of enhancing community engagement through over 500 hours of service with the National Honors Society and excelling in customer resolution at Tri-County Brokers Inc. Skilled in public speaking and relationship building, adept at customer and community service while fostering loyalty and rapport. Fluently Bilingual In both Spanish and English, emphasizing cross-cultural understanding.
Overview
3
3
years of professional experience
Work History
Volunteer
National Honors Society
08.2021 - 06.2024
- Over 500 hours of Community Service, 2021 - 2024
- Assisted with over 50 special events and programs ranging from environmental clean-ups, 5k races, Community Holiday Events, and Cleaning Services for Education Centers & School Buildings.
- Maintained clean operational facilities to serve program and educational needs.
- Supported engaging, family-friendly, and events by helping with organization and physical aspects.
- Increased cultural awareness with the organization of multicultural festivals.
- Participated in cultural events and companionship with the elderly in community homes.
- Used strong personal and broad communication skills to assist in participating in community events and within the organization itself.
- Enhanced the awareness and effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Assist in Camera production and Recording of Church services and Live Streams.
- Decorating and Creating Structures for Holiday Events.
Customer Service Representative
Tri-County Brokers Inc.
02.2022 - 03.2024
- Managed customer situations, concerns, and disputes effectively, maintaining professionalism under pressure
- Resolved customer complaints with empathy, leading to loyalty, connection, and repeat business.
- Handled calls, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Greeted and guided entering customers on call and in the in-person workplace.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2024
Skills
- Leadership Qualities
- Public Speaking
- Relationship Building
- Excellent Communication
- Cross-cultural understanding
- Florida Driver's License
- Answering Phones
- Community Service
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Tri-County Brokers Inc.
02.2022 - 03.2024
Volunteer
National Honors Society
08.2021 - 06.2024
High School Diploma -
Barbara Goleman Senior High School
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