Alexander Lugo
Orlando,FL
Summary
Proficient restaurant manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in guest service and satisfaction, hiring and training, profit and lost and tourist.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Dave & Buster's
12.2021 - Current
- Oversaw 120 team member while being the department manager for the bar, servers, merchandise & banquets.
- Developing and leading hourly team members to exceed guest’s expectations
- Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
- Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
- Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Assistant General Manager
CEC Entertainment/ Peter Piper Pizza
08.2017 - 12.2021
- Ensured the profitability of the restaurant through various means, including, but not limited to sales, control of labor costs & food waste, etc
- Recruiting, interviewing, hiring and on-boarding new Managers and Team Members to meet business needs
- Model and reinforce guest hospitality expectations
- Ensure all managers and team members adhere to rules, regulations, policies, and procedures
- Provided outstanding hospitality, quality products, a clean environment and coaching/developing Team Members, Certified Trainers, and Team Leads
- Weekly and monthly inventory counts of game room prizes, Party supplies, and food goods
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
Assistant Manager
Cafe Beignet
01.2015 - 03.2017
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Maintain a safe working environment for all managers, team members and guests
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
Shift Manager
Checkers Drive-In Restaurant
02.2013 - 01.2015
- Building sales and profits by promoting Guest satisfaction and managing restaurant operations
- Escalating any concerns or recommendations with the restaurant, employees or Guests to the General Manager
- Ensuring policy and procedures are being followed on shifts Training Team Members on Company operations, policies and procedures and Guest service
- Identifying and responding to complaints and policy and procedures violations
- Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!
Education
High School Diploma -
Brandon High School
Brandon, FL05.2012
Skills
- Customer service
- Inventory management
- Data analysis
- Problem-solving
- Employee training
- Team leadership
- Inventory control
Training
- Customer Service Skills — Highly Proficient
- January2019
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Full results: Highly Proficient
Timeline
Manager of Operations
Dave & Buster's
12.2021 - Current
Assistant General Manager
CEC Entertainment/ Peter Piper Pizza
08.2017 - 12.2021
Assistant Manager
Cafe Beignet
01.2015 - 03.2017
Shift Manager
Checkers Drive-In Restaurant
02.2013 - 01.2015
High School Diploma -
Brandon High School
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