ALEXANDER LYONS
Greeley,CO
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Burris Optics
10.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Uses laser engraver for custom work.
Safety Director
Chocolate Covered Trucking Inc
10.2020 - 10.2021
- Insuring both company and drivers are within DOT compliance
- Auditing logs, coaching drivers, managing Safety Programs, handling insurance claims, driver orientation, managing PrePass account, managing driver files, managing random UA program.
- Trained and certified employees in assessment procedures and safety behaviors.
- Developed and implemented safety tracking, training and management programs.
Project Manager/Marketing
Black Rhino Custom Timnath
05.2019 - 05.2020
- Marketing for companies building materials sales, via phone, email, and social media
- Coordinating and scheduling sub contractors to and from jobs
- Handling all permit work and interaction with local planning and building departments
- Drawing floor plans and transitioning plans into 3D software
- Handling all leads
- Outbound and inbound phone calls
- Allocating staff to proper jobs and locations
- Coordinating with suppliers for acquisition and delivery of materials.
Life Response Center Agent
State Farm Life
01.2018 - 04.2020
- Taking calls from State farms agents and their staff, assisting them with new business applications for life insurance.
Dispatcher/CSR
Lighten Up
04.2018 - 08.2019
- Booking appointments for customers, addressing client concerns, dispatching technicians to customers, tracking all purchase orders, rescheduling, handling all inbound and outbound phone calls, taking care of all incoming customer leads, and material delivery.
DOT Courier
Fedex Express Greeley
06.2015 - 09.2017
- Completed daily pre-trip inspection checklist before first delivery of the day
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Verified package information to check for accuracy and completeness.
- Set up the warehouse for both the morning delivery and evening pick up.
- Reported any errors found on delivery documents to supervisor.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Team Lead
StarTek Greeley
05.2013 - 06.2015
- Provided base level IT support to non-technical personnel within the business
- Managed day to day tasks of team members
- Managed social media such as Twitter and Facebook Provided constructive feedback to agents
- Met and exceeded company sales and productivity goals
- Resolved customer issues in a clear, courteous and straightforward manner
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Identified and solved technical issues with a variety of diagnostic tools
- Resolved problems with malfunctioning products
- Followed up with clients to ensure optimal customer satisfaction
- Conducted research to address customer concerns
- Testing new systems
- Data Entry.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Sales Associate/Specialist
The Home Depot Sterling
05.2011 - 05.2013
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business.
- Audited and corrected discrepancies in inventory numbers.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Education
DOT Compliance Certificate -
CMCA
Denver, CONexStar Call Center Certification Mesa -
Nexstar
Mesa, AZ01.2016
High School Diploma -
Sterling High School Sterling
Sterling05.2010
Skills
- Microsoft Office Suite
- Call Center Operations
- Marketing
- Able to manage and Implement Social Media Campaigns
- Software Diagnosis
- Configuring Devices
- Administration
- Computer Skills
- Data Management
- Google Suite
- Complex Problem-Solving
Certification
DOT Compliance
Nexstar Call Center Certification
Timeline
Technical Support Representative
Burris Optics
10.2021 - Current
Safety Director
Chocolate Covered Trucking Inc
10.2020 - 10.2021
Project Manager/Marketing
Black Rhino Custom Timnath
05.2019 - 05.2020
Dispatcher/CSR
Lighten Up
04.2018 - 08.2019
Life Response Center Agent
State Farm Life
01.2018 - 04.2020
DOT Courier
Fedex Express Greeley
06.2015 - 09.2017
Team Lead
StarTek Greeley
05.2013 - 06.2015
Sales Associate/Specialist
The Home Depot Sterling
05.2011 - 05.2013
DOT Compliance Certificate -
CMCA
NexStar Call Center Certification Mesa -
Nexstar
High School Diploma -
Sterling High School Sterling
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