Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Magana

Riverside,CA

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering and motivated leader with superior communication and collaboration abilities demonstrated over four years of management performance.

Overview

6
6
years of professional experience

Work History

Outbound Problem Solver

Amazon
Eastvale, CA
09.2021 - Current


  • Managed timely and effective replacement of damaged or missing products.
  • Rejected damaged items, recorded shortages, print ASIN labels and corresponded with packers to rectify issues
  • Worked effectively with packers to resolve shipment issues, damaged materials and shortages.
  • Delivered prompt service to prioritize customer needs.
  • Resolve issues in a timely manner

Outbound Warehouse Associate

Amazon
Eastvale, CA
03.2020 - 09.2021


  • Re-supply all materials necessary for optimal productivity
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Moved shipment materials to and from designated areas using pallet jacks.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

General Store Manager

Burger King
Riverside, CA
04.2016 - 03.2020
  • Supervised and effectively trained employees
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintain optimal speed of service
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Ensure compliance with sanitation and safety regulations
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Effectively resolve customer complaints and issues
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Monitor daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.

Education

Bachelor of Arts - Psychology

University of California Riverside
Riverside, CA
08.2022

Skills

  • Problem Solving
  • Leadership and Interpersonal Skills
  • Effective Communication
  • Team work
  • Time management and Accuracy
  • Training
  • Organization
  • Confidentiality
  • Customer Focused
  • Concentrated in Quality and Quantity
  • Damage Identification and Reporting
  • Storage and Supply Management
  • Workplace Safety
  • Excel and Powerpoint knowledge

Languages

Spanish
Native or Bilingual

Timeline

Outbound Problem Solver

Amazon
09.2021 - Current

Outbound Warehouse Associate

Amazon
03.2020 - 09.2021

General Store Manager

Burger King
04.2016 - 03.2020

Bachelor of Arts - Psychology

University of California Riverside

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Alexander Magana