Alexander Manley
Spokane,WA
Summary
Accomplished Store Manager with a proven track record at Watson's Grocery Group and Fred Meyer, enhancing operational efficiency and customer satisfaction. Expert in inventory control and employee training, I led teams to exceed sales goals through innovative merchandising and exceptional leadership. Skilled in problem-solving and customer relations, achieving a significant increase in customer loyalty.
Overview
18
18
years of professional experience
Work History
Store Manager
Watson's Grocery Group
2021.06 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager of Operations
Fred Meyer
2018.09 - 2021.06
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Assistant Store Manager Human Resources
Fred Meyer
2015.09 - 2018.09
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Front End Manager
Fred Meyer
2012.01 - 2015.09
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
Clerk
Fred Meyer
2006.04 - 2012.01
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma -
East Valley High School
Spokane06.2008
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Store Merchandising
- Operations Management
- Inventory Control
- Employee Training
- Team Building and Leadership
Timeline
Store Manager
Watson's Grocery Group
2021.06 - Current
Assistant Store Manager of Operations
Fred Meyer
2018.09 - 2021.06
Assistant Store Manager Human Resources
Fred Meyer
2015.09 - 2018.09
Assistant Front End Manager
Fred Meyer
2012.01 - 2015.09
Clerk
Fred Meyer
2006.04 - 2012.01
High School Diploma -
East Valley High School
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