Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Marcum

Overland Park,KS

Summary

Dynamic General Manager with a proven track record at First Watch Daytime Cafe, excelling in team leadership and operations management. Successfully drove sales growth through innovative strategies and effective conflict resolution. Expert in cost control and financial forecasting, fostering a culture of high employee satisfaction and customer-centric service.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

23
23
years of professional experience

Work History

General Manager

First Watch Daytime Cafe
08.2007 - Current
  • Managed budget implementations, employee reviews, training, schedules, and ordering.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained positive sales growth with an emphasis on customer satisfaction and exceeding expectations.
  • Implemented new technologies and new ideas on a consistent basis.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Sales Lead

Cover Up Car Accessories
03.2005 - 08.2007

Developed and utilized interpersonal relationships in order to market my skills and products in an effective manner.


Responsible for ordering, scheduling, and maintaining my personal schedule to be most effective.


Transporting, prepping, and installing aftermarket auto accessories


Assistant General Manager

Olive Garden Restaurant
02.2002 - 03.2005
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Education

Bachelor of Arts - Business Marketing

Emporia State University
Emporia, KS

Skills

  • Team leadership
  • Conflict resolution
  • Operations management
  • Effective leader
  • Food safety
  • Cost control

Timeline

General Manager

First Watch Daytime Cafe
08.2007 - Current

Sales Lead

Cover Up Car Accessories
03.2005 - 08.2007

Assistant General Manager

Olive Garden Restaurant
02.2002 - 03.2005

Bachelor of Arts - Business Marketing

Emporia State University
Alexander Marcum