Alexander Martinez
North Little Rock,AR
Summary
I have rocked in customer service for 4 years and I really want to appreciate BJ's Restaurant & Brewhouse for helping me expand my work ethic. I have had the privilege of working with a team of dedicated professionals who have not only shaped my work ethic but also inspired me to strive for excellence in all aspects of my job. The emphasis on teamwork, customer satisfaction, and operational efficiency has been instrumental in my personal and professional development. Despite the experience my main goal is to expand my work experience by working in jobs that differentiates from the restaurant industry. That's where ATC Scientific comes in. With this job I was able to develop Microsoft Excel skill, desired strong organizational skills, Strong 10-key/keyboard skills, ability to communicate and effectively Prior exposure to common analytical techniques. Unfortunately my time there is short lived but I adopted a lab experience of 6 months and I'm open to newer jobs and opportunites.
Overview
4
4
years of professional experience
Work History
Support Technician
ATC Scientific
05.2023 - Current
- Record data using an analytical balance and specialized software
- Enter and organize data using spreadsheets
- Prepare samples and perform analytical methods using various laboratory equipment and chemicals
- Previous experience with Microsoft Excel is desired
- Strong organizational skills
- Strong 10-key and keyboard skills
- Ability to communicate effectively
- Prior exposure to common analytical techniques is preferred
Food Runner
BJ's Restaurant & Brewhouse
06.2021 - Current
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted hostess by answering phones to take reservations or to-go orders.
- Effectively multitasked within fast-paced environment.
- Stocked service stations with ice, napkins and straws.
- Offered insight into menu items to answer customer questions.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in training new staff members on restaurant operations and procedures.
Host
BJ's Restaurant & Brewhouse
05.2021 - Current
- Received and recorded patrons' dining reservations.
- Spoke with patrons to drive satisfaction with food and service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Explained QR code scanning for electronic menu access.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations from patrons by phone or online.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Take-Out Server
BJ's Restaurant & Brewhouse
05.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Packaged and bagged cooked food and prepared items.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Received payments, returned accurate change and closed checks in POS system.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
Busser
Restaurant Busser, Chuy's Tex-Mex
10.2019 - 06.2021
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Washed dishes and disposed of trash in designated receptacles.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Swept, mopped and removed debris from dining room floors.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Organized bus cart and returned to side station after each use.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Consistently went above and beyond expectations by helping with To-go and Bussers to support teammates and provide customer service.
- Successfully balanced speed and quality seamlessly without sacrificing work quality.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Greeted guests with friendliness and professionalism.
- Stocked displays with new and transferred merchandise.
Education
High School Diploma -
Pulaski Technical College
North Little Rock, AR05.2019
Skills
- Good listening skills
- Self-motivated professional
- Teamwork
- Customer Service
- Excellent work ethic
- Multi-Tasker
- Organizational
Timeline
Support Technician
ATC Scientific
05.2023 - Current
Food Runner
BJ's Restaurant & Brewhouse
06.2021 - Current
Host
BJ's Restaurant & Brewhouse
05.2021 - Current
Take-Out Server
BJ's Restaurant & Brewhouse
05.2021 - Current
Busser
Restaurant Busser, Chuy's Tex-Mex
10.2019 - 06.2021
High School Diploma -
Pulaski Technical College
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