Alexander Martinez
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Auto Body Shop Manager
Xtreme Customs Body & Paint LLC
01.2021 - Current
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Supervised and managed shop operations and tasks.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
Assistant Body Shop Manager
Xtreme Customs Body & Paint LLC
02.2020 - 01.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Monitored daily cash discrepancies, inventory.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed strong partnerships with suppliers, negotiating favorable terms for both pricing and delivery schedules.
- Supervised and managed shop operations and tasks.
- Developed strong relations and partnerships with Parts vendors and insurance companies to facilitate productive business dealings.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Body Shop Technician
Xtreme Customs Body & Paint LLC
06.2018 - 02.2020
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Replaced glass, headlights and other lighting and electrical components.
- Installed interior and exterior trim, including moldings and emblems.
- Applied primers, sealers and other materials prior to painting.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Ensured accurate repair estimates by thoroughly inspecting vehicles and identifying all necessary parts and labor costs.
- Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Prepared surfaces for priming, painting and refinishing.
- Reduced waste materials during repair process through careful evaluation of part usage and recycling efforts.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Followed standard operating procedures to achieve consistent quality of work.
Education
No Degree - Criminal Justice
El Paso Community College
El Paso, TX12.2025
High School Diploma -
Andress High School
El Paso, TX05.2018
Skills
- Personnel Management
- Financial Planning
- Business relationships
- Time Management
- Customer Service Management
- Problem-Solving
- Delegating Work
- Strategic Planning
- Data Analysis
- Employee Scheduling
- Organizational Skills
- Team building
Timeline
Auto Body Shop Manager
Xtreme Customs Body & Paint LLC
01.2021 - Current
Assistant Body Shop Manager
Xtreme Customs Body & Paint LLC
02.2020 - 01.2021
Body Shop Technician
Xtreme Customs Body & Paint LLC
06.2018 - 02.2020
No Degree - Criminal Justice
El Paso Community College
High School Diploma -
Andress High School
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