Alexander Martinez
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Growing my experience I work great in teams, and solo tasks, using all resources to complete all day to day task, as well as challenges that occur. Being a visual learner, as well as a hands on learner my skill sets, and knowledge are utilized to adapt to new procedures, tasks, and problem solving. Multiple areas to achieve success in any line of work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RWC
US Cellular
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Customer service/experienced focused.
- Opening/Closing Forms,deposit slips,case deposits, and uploading data to secure server.
- Opening/Closing tasks done in timely effective manner.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Remodeling Contractor
OCD Demolition and Remodeling LLC
06.2020 - Current
- Advised clients on decisions relating to materials and remodeling designs
- Operated equipment with strong focus on safety and ground communication
- Measured, marked or recorded openings or distances to construction layout areas
- Performed demanding physical work over extended periods and modeled positive attitude
- Hired contractors and oversaw contracting team to achieve necessary project requirements
- Learned and mastered skilled trade specialties under guidance of expert mentors
- Planned new projects by adhering to client specifications and communicating specifications to contracting team
- Supervised remodeling projects at client homes, keeping projects on track
- Positioned, aligned or sealed concrete wall sections or pipes
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance
- Displayed high standards for quality workmanship and routinely double-checked work
- Lubricated, cleaned or repaired machinery or equipment
- Gained independent working skills and guided and mentored less experienced team members
- Determined financial estimates for clients based on length and requirements of desired remodeling
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites
- Inspected sites before and after construction projects
- Minimized costs by working and negotiating with multiple suppliers of necessary materials
- Consulted customers to explain suggested repairs and gain approval before beginning work
- Obtained proper permits and completed job safety analyses prior to beginning each new job.
Cashier/Customer Service
ALDI
10.2019 - 01.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Maintained current knowledge of store promotions to highlight sales to customers
- Checked personal identifications during alcohol and tobacco sales
- Processed returned merchandise by strictly following store return and exchange procedures
- Built loyal clientele through friendly interactions and consistent appreciation
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers promptly and responded to questions
- Answered customers' questions and provided information on store procedures or policies
- Maintained work area and kept cash drawer organized
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Processed customer payments quickly and returned exact change and receipts
- Maintained cleanliness and presentation of stock room and production floor
- Remained aware of surroundings and secured cash to minimize loss potential
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Welcomed customers, offering assistance to help find store items
- Scanned items and checked pricing on cash register for accuracy.
Technician
RMA, ReVamp Electronics LLC
10.2016 - 07.2018
- Part of the QC Department making sure all repair parts are functional before shipping out to customers around the world
- Processing items deemed defective to vendors
- Communication between vendors and upper management to order/receive all items purchased or warranty exchanged
- Negotiated with vendors and suppliers to source replacement parts
- Maintained test equipment to safety standards to drive process integrity and data validity
- Email communication between departments, answering all questions, concerns, and ensuring any task, special instructions were taken care of in an efficient and timely manner
- Performed visual and dimensional inspections on manufactured parts
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures
- Produced thorough reports detailing findings and proposed recommendations
- Filled out work orders, repair logs and maintenance plans to document work completed
- Installed new components or replaced defective parts to restore functionality
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully
- Dismantled devices to gain access to and remove defective parts with various hand and power tools
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects
- Performed system and component failure analysis using diagnostic troubleshooting techniques
- Read and understood diagrams and schematics to accurately perform repairs.
Plumber's Assistant
Metro Plumbing & Sewer LLC
11.2015 - 03.2017
- Bring in tools and necessary hardware required per job situation
- Give a visual on and damage drains or congested drains via camera to analyze situation
- Installed valves, hangers and flanges inside piping systems
- Performed pipe fabrication, installation and fitting according to proper specifications
- Identified and located required tools prior to starting each project
- Determined right tools and equipment needed to successfully complete jobs
- Performed basic work such as snaking drains with little oversight
- Maintained tools and equipment to keep supplies in excellent working condition
- Completed walk-throughs of completed systems to verify code adherence
- Cut and beveled piping using cutting torches, saws and threading machines
- Tested and identified pipe leaks with air and water pressure gauges under plumber supervision
- Helped plumber work efficiently by carrying and organizing supplies, tools and equipment
- Learned how to complete semi-skilled work like laying new pipe and connecting fittings
- Carried and maneuvered heavy objects such as tubs, dishwashers and toilets at customer locations
- Operated equipment and remained focused on safety at all times
- Cut openings in walls and floors to accommodate pipe and pipe fittings
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment
- Assisted plumber with work such as kitchen and bath remodels and appliance installations
- Tested and checked systems to locate and correct leaks.
Receiving Associate
Home Depot
04.2015 - 07.2016
- Service, along with cleaning, stocking, and handling multiple tasks throughout the day
- Receiving responsibilities: Load/Unload Trucks and Semi Trucks in or out outside Docks
- Check in all merchandise
- Ensure all paperwork is accurate and placed in storage for record keeping
- Separate and move freight to sales floor
- Traced missing material and shipments through vendor and customer communications
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
- Liaised with vendor representatives to rectify damages and shortages
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Organized storage areas to maximize movement and minimize labor
- Compared and verified identifying information of outgoing shipments
- Investigated inventory discrepancies to maintain recordkeeping validity
- Packed, sealed or affixed postage to prepare materials for shipping
- Operated inventory management software and completed tasks using ERP applications
- Maintained clean work area that adhered to strict safety standards
- Operated lift and hand trucks to transfer materials to and from target areas.
Audio Visual Technician
Audio visual hotel services inc.
01.2010 - 10.2015
- Set up equipment per clients need's such as: projectors, computer monitors, wireless and wired microphones, stage and screens, pipe and drape, sound mixers, and cameras
- Also, if needed, I would present to ensure all equipment working and turning off/on equipment when needed by client during presentations
- Integrated professional audio/video systems and provided technical assistance to resolve issues
- Delivered videoconference support through troubleshooting and testing
- Checked completed work for quality and accuracy
- Controlled lights, sound and A/V equipment during live productions
- Employed best practices and safety protocols during equipment installations
- Built strong rapport with customers to foster confidence in system installations
- Compressed, digitized and duplicated audio and digital files
- Placed microphones in specific locations to maximize audio quality.
Front End Supervisor
Party City Corporation
01.2014 - 05.2015
- In charge of registers and customer service at the front of the store
- Money to be properly counted and placed in the vault each day
- Verify bills to ensure no counterfeit bills are given
- Assign associates to their zones and provide assistance
- Promoted store loyalty program to increase customer engagement and drive consistent sales
- Managed customer complaints and rectified issues to complete satisfaction
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Mentored employees in management of complicated sales, complex issues, and difficult customers
- Connected with customers to provide assistance and collect feedback to optimize operations
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Welcomed a large volume of guests and improved overall customer service
- Monitored cash drawers in checkouts to verify adequate cash supply.
Machine Operator
United Business Mail
07.2012 - 06.2013
- Load/Unload trucks
- Check in paperwork to ensure accurate supplies are delivered and shipped
- Inspected each pallet for proper shipment
- Calibrated machines to adhere to quality standards and maintain required productivity levels
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs
- Documented daily production data and submitted accurate time logs to keep management up-to-date
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Verified production orders prior to starting set-up
- Used hand trucks and forklifts to unload, load, and transport items
- Placed finished products on skids and wrapped and transported to the warehouse with a forklift
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids
- Monitored the production line, watching for pile-ups or jams
- Looked through work orders to determine the type and quantity of materials needed for each production batch
- Set up and operated production machinery according to specific standards and protocols of the company
- Used daily system logs to document production information, discussing issues with management.
Waiter
India House Restaurant
10.2009 - 02.2010
- Served food and drinks to assigned tables
- Took all plates and silverware to the kitchen for cleanup
- Prepared for the next guest
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages
- Delivered food from the kitchen, fulfilling additional requests to maximize guest satisfaction
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements
- Brought wine selections to tables with appropriate glasses and poured for customers
- Trained new employees to perform duties
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Lake View High School
Chicago, IL06.2011
Skills
- All Microsoft Office programs (Excel, word, PowerPoint, one note)
- Computer repair/Electronic repair (6 years)
- Physical Strength and Stamina
- Heavy Machinery Operation
- Team Player
- Problem-Solving
- Loading and Unloading Systems
- Verbal Communication
- Hand and Power Tools
- Punctual and Dependable
- Worksite Safety and Maintenance
- Hand and Power Tool Operation
- Situational Awareness
- Large-Scale Measurement
- Code Compliance
- Demolition and Destruction
- Material Loading and Unloading
- Remodeling Contractor
- Physical Agility and Coordination
- Attention to Detail
- Project Management
- Safety-First Mentality
- Equipment Maintenance and Repair
- Incident Reporting
- Facilities Maintenance
- Quality Control
- Equipment Inspection
- Team Coordination and Oversight
- Forklift Certification
- Hand-Eye Coordination
- Form Construction and Removal
- Blueprints and Specifications
- Installation and Finishing
- Mechanical Troubleshooting
- Materials Salvage
Certification
Forklift Certified
Accomplishments
- Pallet Jack
- Materials Handling
- Warehouse Experience
- Order Picker
- Order Picking
- Forklift
- Load & Unload
- Kitchen Experience
- Merchandising
- Reach Truck
- Delivery Driver Experience
- RF Scanner
- Maintenance
- Warehouse Management
- Packaging
- Pricing
- Supply Chain
- Logistics
- Shipping & Receiving
- Inventory Control
- Machining
- Manufacturing
- Heavy Lifting
- Quality Assurance
- Warehouse Distribution Experience
- Sales
- Warehouse Supervisor Experience
- Supervising Experience
- Microsoft Office
- Windows
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
RWC
US Cellular
03.2024 - Current
Remodeling Contractor
OCD Demolition and Remodeling LLC
06.2020 - Current
Cashier/Customer Service
ALDI
10.2019 - 01.2021
Technician
RMA, ReVamp Electronics LLC
10.2016 - 07.2018
Plumber's Assistant
Metro Plumbing & Sewer LLC
11.2015 - 03.2017
Receiving Associate
Home Depot
04.2015 - 07.2016
Front End Supervisor
Party City Corporation
01.2014 - 05.2015
Machine Operator
United Business Mail
07.2012 - 06.2013
Audio Visual Technician
Audio visual hotel services inc.
01.2010 - 10.2015
Waiter
India House Restaurant
10.2009 - 02.2010
High School Diploma -
Lake View High School