Alexander Martinez
Concord,CA
Summary
Goal-orientated and driven to meet company goals and expectations while not being afraid of overcoming very difficult obstacles that may be in the way. Working under pressure and having to multi-task is something that I am very familiar with and I welcome any challenge.
Overview
5
5
years of professional experience
Work History
General Merchandise Department Manager
Albertsons
03.2023 - 08.2024
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
- Managed inventory levels, ensuring optimal stock availability for customer satisfaction and sales growth.
- Recruited skilled employees while consistently evaluating current staff performances for maintaining high-performance teams.
- Developed strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Mentored and trained staff members, fostering a positive work environment and boosting team performance.
- Reviewed customer feedback to identify trends and improve product selection.
Food Clerk
Safeway
12.2019 - 09.2021
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
Sales Associate
Office Max
08.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06.2023
Skills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Bilingual (Spanish)
- Multi-tasking strength
- Reliable and Flexible
Timeline
General Merchandise Department Manager
Albertsons
03.2023 - 08.2024
Food Clerk
Safeway
12.2019 - 09.2021
Sales Associate
Office Max
08.2019 - 11.2019
Bachelor of Arts - Sociology
University of California, Riverside