Alexander Martinez
Houston
Summary
Detail-oriented Support Coordinator proven experience in talent acquisition and property management support, strong background in administrative support, customer service, and process coordination. Skilled in assisting sales teams with order processing, reporting, client communication, and scheduling. Known for organization, accuracy, and the ability to work cross-functionally to improve workflow efficiency and support overall sales performance.
Overview
19
19
years of professional experience
Work History
Staffing specialist
Kares Management
01.2021 - Current
- Recruitment & Sourcing
- Identified and attracted qualified candidates for open positions.
- Used job boards, referrals, social media, and local networks to find talent.
- Screened applications and conducted initial interviews to match candidates with client needs.
- Candidate Evaluation & Placement
- Assessed candidates' skills, experience, and work ethic to ensure proper placement.
- Verified certifications (e.g., HVAC, EPA, Fair Housing) and ensure compliance with client requirements.
- Matched candidates to job openings based on both technical abilities and cultural fit.
- Client Relationship Management
- Communicated directly with property managers, maintenance supervisors, and regional leaders to understand staffing needs.
- Provided timely updates, confirm placements, and address performance feedback.
- Build long-term relationships by delivering reliable, high-quality staffing solutions.
- Onboarding & Orientation
- Coordinated new hire paperwork and ensure compliance with employment laws.
- Provided orientation on company policies, safety procedures, and job expectations.
- Ensured smooth transitions for both clients and candidates.
- Scheduling & Workforce Coordination
- Managed work schedules, time tracking, and shift coverage to meet client demands.
- Handled callouts, replacements, and temporary assignments quickly and efficiently.
- Performance Monitoring & Support
- Conducted follow-ups with both employees and clients to ensure satisfaction.
- Addressed any performance concerns or workplace issues promptly.
- Provided coaching or feedback to improve employee success on-site.
- Administrative & Reporting Duties
- Maintained accurate records of placements, hours, payroll, and compliance documentation.
- Assist sales team with daily administrative tasks including order entry, quote creation, and customer correspondence.
- Prepared reports on staffing activity, client satisfaction, and team performance.
- Prepare sales reports, metrics, and presentations for management and team meetings.
- Coordinate scheduling for client calls, demos, and internal meetings.
- Handle incoming inquiries, providing high-quality customer service and support.
- Collaborate with operations and logistics teams to ensure timely delivery and issue resolution.
- Maintain organized documentation and assist with contract tracking and renewals.
PCA I – PCA II
CCU 1&2
07.2008 - 07.2022
- Direct Patient Care
- Assist patients with daily living activities such as bathing, grooming, dressing, toileting, and feeding.
- Help patients with mobility—transferring, turning, or repositioning them to prevent pressure sores.
- Provide comfort and emotional support to patients and their families.
- 2. Vital Signs & Monitoring
- Measure and record vital signs (temperature, blood pressure, pulse, respiration, oxygen saturation).
- Report any changes in patient condition to the nursing staff promptly.
- 3. Medical Assistance
- Assist with procedures such as EKGs, specimen collection, or blood draws (if trained).
- Monitor intake and output, and record data accurately in patient charts.
- Help with medical equipment setup and cleaning, such as oxygen tanks, IV poles, or cardiac monitors.
- 4. Support During Emergencies
- Respond quickly during code or emergency situations by bringing equipment, assisting staff, or performing CPR (if certified).
- Support nurses and physicians during procedures or treatments.
- 5. Communication & Documentation
- Maintain clear, accurate, and timely documentation in patient records.
- Communicate effectively with nurses, doctors, and other healthcare team members regarding patient needs and updates.
- 6. Environmental & Safety Duties
- Keep patient rooms clean and organized.
- Follow infection control, hygiene, and safety protocols.
- Transport patients safely to tests, procedures, or other departments.
PCA Family Hire
Home Health Care
12.2006 - 08.2008
- Responsible for the daily care and management of oral medications under nursing supervision as well as primary duties such as dressing, vital signs, and other medical duties
- Assisted in taking patients to Medical appointments
- Responsible for planning, purchasing, and preparing Meals for patient
Externship PCA
THI Heart and Lung
05.2008 - 06.2008
- Front and back-office procedures
- Phlebotomy lab onsite
- Preparation of patient charts for MD's
- Assisted in emergency situations that occurred
- Assist in patient charges in billing processes
Education
Graduate -
Everest Institute
12.2007
Graduate - undefined
Galena Park High School
01.2006
Skills
- Sales Administration
- Customer Service & Client Support
- Order Processing & Tracking
- Reporting & Data Entry
- Scheduling & Calendar Coordination
- Quote Preparation
- Cross-Department Communication
- Problem-Solving
- Microsoft Office Suite / Google Workspace
- Knowledge of office systems including but not limited to Computers, Fax, and Copy machines
- Ability to manage multiple phone lines while maintaining a professional and courteous service disposition
- Experience with filing and data Entry Management
- 45-65 WPM with 10 key Touch
- Extensive computer knowledge with experience in office standard Microsoft word, Excel, PowerPoint as well as outlook
- Bilingual English/ Spanish
Timeline
Staffing specialist
Kares Management
01.2021 - Current
PCA I – PCA II
CCU 1&2
07.2008 - 07.2022
Externship PCA
THI Heart and Lung
05.2008 - 06.2008
PCA Family Hire
Home Health Care
12.2006 - 08.2008
Graduate - undefined
Galena Park High School
Graduate -
Everest Institute