Alexander Martinez-Gonzalez
Bloomington,CA
Summary
Customer satisfaction based Learning Trainer committed to planning and implementing comprehensive training and professional employee development programs. Bringing people and technical experience together conducting an ever adapting customer focused approach delivering hundreds of associates a world class experience. A collaborative team player dedicated to making positive change to the employee experience
Overview
4
4
years of professional experience
Work History
Learning Trainer
AMAZON
01.2021 - Current
- Sole enforcer of compliance within staffing new associates, missing training, PIT operator max headcount, and permissions lost. resulting in a comprehensive savings of $80,000 per quarter via permissions lost, and excess staffing
- Primary POC for accomodations, reassignments, conflict resolution, retraining, new process updates for critical roles, and sensitive SLA's as the most resourceful and dependable trainer with no supervision saving over 300 hours of possible pending overnight responses.
- Executed project Taz, UIS Super update, Rainbow Team, Tote merge, GAP, OML Stand-down,RWC4, Jam clear, etc. as a remediator for overdue project management. Operating in high stress and turning three week overdue projects into 95% compliance in a two week plan
- Proactive collaborator addressing technicalities in new federal/state mandates for equipment, network changes, and exceptions within HR, Safety, and operations addressing fall hazard signage a $7,000 daily violation, faulty equipment, and proper documentation of trainings accruing a possible six-figure penalty
- Successfully launched XSE2 as a learning coordinator producing new training programs for the entire 3P-IXD process including exceptions producing 12 programs in a three week STA including ownership of producing 3P-TOM training curriculum as a remedy to oversight of strategic planning
Fulfillment Associate
AMAZON
01.2020 - 01.2021
- Successfully implemented the 360-degree feedback model to manual palletize streamlining downstream work and reducing buffer storage by 50% with the cohesion of drivers and associates to coordinate pallet movement.
- Responsible for a 40% decrease in robotic jams with proactive approaches to deducting common jam causes and working backwards to approach the source of the containers and successfully coaching associates preventing the DPMO of downstream totes
- Effective ambassador responsible for training over 300 associates with high probability of succession management using DEI practices with various approaches using the APEP model to assist with various learning curves of associates and promoting safety for a legacy of high preformers
Education
Bachelor of Arts - Administration - Human Resource Management
California State University - San Bernardino
San Bernardino, CA05.2024
Skills
- Content Developer
- Decision Making
- Continuous Improvement
- Adaptive Learner
- Stress Management
- Leadership
Professional Development
- Affiliate of SHRM
- Bi-literacy California Seal (Spanish)
- United Rentals Authorized Trainer
- Getting Talent Back to Work SHRM Certificate
- CSUSB Trendsetter member
Timeline
Learning Trainer
AMAZON
01.2021 - Current
Fulfillment Associate
AMAZON
01.2020 - 01.2021
Bachelor of Arts - Administration - Human Resource Management
California State University - San Bernardino