ALEXANDER MARTINS
Business Analyst
Encino,CA
Summary
Results-driven Business Systems Analyst with expertise in process improvement, financial forecasting, and IT systems management. Adept at leveraging data analytics, automation, and stakeholder collaboration to optimize workflows, enhance decision-making, and drive cost efficiencies. Proficient in ServiceNow, Power BI, and Tableau, with a track record of improving operational efficiency and compliance.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Business Systems Analyst
Citizens
Johnston, Rhode Island
04.2023 - 03.2025
- Led process improvement initiatives, optimizing workflows and reducing inefficiencies by 15% through organizational change and data-driven solutions
- Designed and implemented streamlined reporting processes, enhancing decision-making efficiency for leadership
- Facilitated monthly SLA reviews to ensure adherence to Service Level Agreements (SLAs) and identify areas for improvement
- Developed and implemented a records management program, improving document retrieval speed by 30%
- Built ServiceNow dashboards, enhancing data visibility and operational efficiency
Business Support Analyst
Citizens
Johnston, Rhode Island
02.2021 - 03.2023
- Managed $30 million in monthly expenses by designing accurate financial forecasts and identifying cost-saving opportunities
- Partnered with stakeholders to assess service upgrades and decommissioning, aligning technology investments with business needs
- Automated and optimized monthly business review (MBR) reports, integrating PowerPoint, Excel, ServiceNow (Snow), Jira, and Tableau to reduce manual effort
- Oversaw capital expenses, ensuring timely contract payments and 100% compliance with financial policies
Education
Professional Scrum Master 1 - Information Technology
Year Up
Providence, Rhode Island 09.2020 - 07.2021
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, Rhode Island 09.2013 - 06.2015
Skills
Excel (Advanced)
undefinedTimeline
Business Systems Analyst
Citizens
04.2023 - 03.2025
Business Support Analyst
Citizens
02.2021 - 03.2023
Professional Scrum Master 1 - Information Technology
Year Up
09.2020 - 07.2021
Associate of Arts - General Studies
Community College of Rhode Island
09.2013 - 06.2015
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