Alexander Masci
Summary
Dynamic and service-oriented professional with twenty years of guest service experience, excelling in customer relations and multitasking. Highly reliable with a strong commitment to cleanliness and compliance with health regulations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting overall team objectives. Stategic thinker with exceptional health and wellness expertise
Overview
13
13
years of professional experience
1
1
Certification
Work History
Model Bartender
Zouk Nightclub
06.2021 - Current
- Executed high-volume drink orders during peak hours to enhance customer satisfaction.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations.
- Collaborated with management to develop innovative cocktail menus tailored to customer preferences.
- Trained new staff on bartending techniques and customer service standards for consistent performance.
- Managed inventory levels, reducing waste and ensuring availability of popular ingredients.
- Demonstrated excellent multitasking skills while serving drinks, taking orders, and processing payments.
Independent Personal Trainer
Las Vegas Athletic Club
01.2014 - 2022
- Developed individualized fitness programs tailored to client needs and goals.
- Conducted comprehensive fitness assessments to establish baseline metrics and track progress.
- Facilitated group training sessions, promoting teamwork and motivation among participants.
- Provided nutritional guidance to clients, enhancing their overall health and fitness outcomes.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Model Bartender
Hakkasan Nightclub
03.2013 - 03.2020
- Provided personalized service to VIP guests, enhancing their experience and encouraging repeat visits.
- Adapted quickly to changing drink trends and customer requests to remain relevant in the market.
- Participated in promotional events to increase brand awareness and attract new clientele.
- Maintained accurate cash handling and record-keeping practices for financial accountability.
- Supported team initiatives to improve service delivery and overall customer experience.
- Adapted quickly to changing environments for continued professionalism under pressure.
Education
Bachelor of Science - Kinesiology
West Chester University of Pennsylvania
West Chester, PA06-2004
Skills
- Customer relations
- Relationship building
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Complex Problem-solving
- Service-oriented mindset
- Team training and development
- Health codes compliance
- Safe service compliance
Certification
- Certified Personal Trainer (ISSA 2014)
- Union Craft Card, 2005
- TAM of Nevada, 2022
- SNHD Food Handler Safety Training, 2024
Timeline
Model Bartender
Zouk Nightclub
06.2021 - Current
Independent Personal Trainer
Las Vegas Athletic Club
01.2014 - 2022
Model Bartender
Hakkasan Nightclub
03.2013 - 03.2020
Bachelor of Science - Kinesiology
West Chester University of Pennsylvania