Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Mathis

.
DES MOINES,IA

Summary

Accomplished Claims Specialist with a proven track record at Athene Annuities, enhancing claim processing efficiency and reducing errors. Expert in documentation, with exceptional research abilities and a knack for relationship building. Skilled in Microsoft Office, adept at transforming customer interactions into lasting relationships. Achieved significant improvements in workflow efficiency and customer satisfaction.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Claims Specialist

Athene Annuities
02.2024 - 02.2025
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.

Account Resolution Specialist

Wells Fargo
West Des Moines, IA
05.2018 - 02.2024
  • Monitored delinquent accounts and reached out to customers to discuss payments and options to bring accounts back to current status
  • Completed in-depth research to investigate claims and resolve problems.
  • Assessed individual situations and developed effective and appropriate resolutions based on each customer's individual needs
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.

Loan Document Specialist

Wells Fargo
10.2015 - 12.2017
  • Proofread filenames, titles and submittal details for foreclosure reinstatements.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Pitched in to assist CASH department with special projects and tasks.
  • Managed technical documentation flow of engineering, project management, and construction activities.
  • Researched requested to reverse and reapply misapplied pavements across multiple loans and accounts.

Customer Service Representative

Equifax
01.2013 - 11.2015
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.

Verification Specialist

Aerotek/Equifax
01.2012 - 01.2013
  • Called out to employers to verify the employment status of clients and customers.
  • Reviewed documentation to assure accurate information for Verifications of Employment.
  • Worked inbound and outbound call requests in a fast paced enviroment.
  • Advocated for staff members, helping to identify and resolve conflicts.

Education

High School Diploma -

East High School
Des Moines
09.2004 - 06.2008

Skills

Documentation Abilities

Research Abilities

Information Gathering

Customer Research

Account Review

Call Center Experience

Relationship Building

Claims Processing

Data Entry Proficiency

Proficiency in Microsoft Office, Word, Excel, PowerPoint, etc

Timeline

Claims Specialist

Athene Annuities
02.2024 - 02.2025

Account Resolution Specialist

Wells Fargo
05.2018 - 02.2024

Loan Document Specialist

Wells Fargo
10.2015 - 12.2017

Customer Service Representative

Equifax
01.2013 - 11.2015

Verification Specialist

Aerotek/Equifax
01.2012 - 01.2013

High School Diploma -

East High School
09.2004 - 06.2008

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Alexander Mathis.