ALEXANDER MCCASKILL
Pompano Beach,FL
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Over 15 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
9
9
years of professional experience
Work History
Information Officer
Ivueit
Westerville, United States
05.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Worked with personnel and managers to meet strict timelines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Delivery Courier
Airspace Technologies
Carlsbad, United States
03.2023 - Current
- Drove safely at all times to avoid accidents and harm.
- Managed delivery route for optimal use of time and fuel.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Handled receipt, storage, identification and delivery of products for clients.
- Verified package information to check for accuracy and completeness.
- Followed company policies and procedures during shift.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Contacted customers to confirm delivery details and locations.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Delivered packages to customer doorsteps and business offices.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Delivery Driver
Lyft And Uber
San Francisco, United States
10.2017 - Current
- Providing world-class customer service, troubleshooting, and technical support
- Listening to customers and using technical expertise, creativity, and passion to meet their needs
- Maintaining a passion for customer service
- Taking ownership of the customer experience including comprehensive issue resolution
- Effectively tailoring communication and style to different audiences
- Self-managing and working independently in a fast-paced, constantly changing environment
- Effective time management including ability to multitask, organize, and prioritize
- Grasping technical information across multiple tools while talking with customers
- Providing expert service to customers via phone, e-mail, chat, and/or in person.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- one of the TOP 50 drivers out of 100,000 plus in Southeast FL. While maintaining a 5 STAR rating.
Food Delivery Driver
Instacart
San Francisco, United States
10.2015 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Communicated regularly with dispatcher for delivery route details and changes.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Immediately addressed problems with customers to promote speedy resolution.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintaining a FIVE star rating.
Education
Completed 36 hours towards an BA degree -
DeVry Institute of Technology
Lombard, IL01.1988
Skills
- Multitasking
- Licensed driver in FL
- Route Planning
- Effective Communication
- Package Delivery and Pick-up
- GPS and route planning
- Problem-solving aptitude
- Attention to Detail
- Deadline Adherence
- Item tracking
- Valid Driver's License
- Documentation
- Time Sensitive Deliveries
- Clean Driving Record
- Relationship Building
- Package handling
- Multitasking Abilities
- Package pickup and delivery
- Professional Demeanor
- Professionalism
- Goal Setting
- Problem-Solving
- Customer Service
- Calm Under Pressure
- Networking
Timeline
Information Officer
Ivueit
05.2023 - Current
Delivery Courier
Airspace Technologies
03.2023 - Current
Delivery Driver
Lyft And Uber
10.2017 - Current
Food Delivery Driver
Instacart
10.2015 - Current
Completed 36 hours towards an BA degree -
DeVry Institute of Technology