Alexander McCloskey
Marlton,NJ
Summary
A dynamic professional with a proven track record at Citizens Bank, adept in customer service and cash management. Spearheaded digital engagement initiatives, surpassing monthly KPIs and leading in wealth partner referrals. Excels in creative thinking, fostering strong customer relationships, and driving significant revenue growth. Recognized for outstanding coaching and community involvement, enhancing branch performance and customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Citizens Banker
Citizens Bank
09.2021 - Current
- Exceeds monthly KPI’s in branch earned revenue.
- Leader in Digital Engagement and alternative banking methods
- Top performer in WKA wealth partner referrals
- Licensed PA Notary
- NMLS Certified
- Excels in deepening customer relationships and inspiring return and referral business
- Documented coaching to help branch performance
- Involved with the community and understands how to serve them better through baking and life.
- Opens Accounts, credit cards, student loans, and Home Equity Line of Credit.
Field Sales Manager
Premium Retail Services Inc
09.2019 - 04.2020
- Educate, sell, and assist in retail locations such as Best Buy, Costco, BJ’s, Walmart, and Sam’s Club with Samsung HT products.
- Manage upwards of 20 employees at each of 10 Best Buy locations, 5 Costco locations, and many other retail establishments from Philadelphia to Stroudsburg, Pa.
- Extensive knowledge of the Home Theater industry, and expert in Samsung products
- Ensures that all RSP’s (Retail Sales Persons) have unlimited resources and the necessary knowledge to effectively sell Samsung HT products. Each RSP has a direct line of communication to reach me at any time with questions or concerns.
- Frequently runs contests based on training material to reward teams for successfully representing Samsung.
- Uses creativity to engage the RSP’s in fun activities, to build rapport with customers, and turn customers into clients.
- Frequently works with In Home Advisors and Magnolia System Designers to help acquire products in difficult situations, or advise on in home consultations as a brand representative.
System Designer
Magnolia Home Theater
10.2018 - 09.2019
- Qualifies clients for the process of turning their home into the Smart Home, Home Theater, or all around entertainment space of their dreams.
- Upon completing In-Home Consultations, uses knowledge of products, services, and design experience to not only provide great A/V solution for the client, but to have it fit their budget and aesthetic requirements.
- Works with contractors, and interior designers, with budgets ranging from $5,000 for a remodeled room, to over $100,000 for pre-wiring and seamless install of a whole home solution.
- Responsible for not only selling the products, but facilitating the creation of the new space, signing of all necessary legal documents, staging product for install, and accompanying the install team through the installation process.
- Takes role of In-Store Leader and executes regular trainings, coaching sessions, and relationship building workshops to help colleagues further their career.
- Comprehensive knowledge of CRM (Customer Relationship Management) systems for growing and retaining client relationships.
Samsung Experience Expert
Best Buy
05.2015 - 09.2018
- Exceeds an hourly sales goal of $700+/hour.
- Award winner for the most approved credit card applications in the district (+20 stores) for November 2015.
- Completing monthly modules to enhance selling ability, to gain knowledge on new products to accurately educate and sell.
- Acts as a preceptor for new employees. Instructs on the credit card application process, navigation of the Electronic Tool Kit system (ETK), execute and perform sales role-plays.
- Strong customer relationships builder based on service, support, and follow through. An experienced professional, who excels in customer needs, providing solutions, handling objectives, and closing sales. Ensuring the customer has a personalized buying experience.
- Knowledge of 100+ products within the following 3 departments: Home Theater, Gaming, and Appliances, and their various features.
- Consistently demonstrates leadership to improve efficiency and morale within the department.
Education
High School Diploma -
Pennsylvania State University
University Park, PA01-2027
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
Accomplishments
Consistently uses empathy to dig deeper into customer's entire financial picture, to offer the best solution to not only fix the current issue, but use proper and effective education to prevent future issues as well.
Certification
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
- Pennsylvania Notary Public
Timeline
Citizens Banker
Citizens Bank
09.2021 - Current
Field Sales Manager
Premium Retail Services Inc
09.2019 - 04.2020
System Designer
Magnolia Home Theater
10.2018 - 09.2019
Samsung Experience Expert
Best Buy
05.2015 - 09.2018
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
- Pennsylvania Notary Public
High School Diploma -
Pennsylvania State University
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