Alexander McCluskey
Cary,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Freudenberg-NOK Sealing Technologies
06.2021 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat business and improved sales
- Completed data entry tasks with accuracy and efficiency
Pre-Production Clerk
The Upper Deck Company
08.2019 - 03.2021
- Met daily target goals for production
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Processed end of job product back into inventory
- Aided in getting material transferred to External Vendor for Pack out
Event Merchandise Sales Associate
Carolina Hurricanes
09.2018 - 09.2020
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Built customer loyalty and retention by delivering excellent shopping experiences
Barista
Compass Group
10.2018 - 04.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Kroger
10.2016 - 05.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Clerk
Clancy's Tavern
11.2010 - 06.2015
- Trained new employees
- Prepared bank deposits, balanced tills
- Organized inventory, assisted in ordering product
- Responsible for front end (checked I.D.'s, customer service, process take out orders, etc.)
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Retail Sales Associate
Oakley
04.2013 - 06.2014
- Assisted in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room
- Increased sales revenue through effective product recommendations tailored to individual customers
- Used POS system to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
Neptune High School
Neptune, NJ06.2011
Skills
- Information Validation
- Critical Thinking
- Return Processing
- Customer Experience
- Efficient Data Entry
- Shipment Processing
- Customer Satisfaction
Timeline
Customer Service Representative
Freudenberg-NOK Sealing Technologies
06.2021 - 02.2024
Pre-Production Clerk
The Upper Deck Company
08.2019 - 03.2021
Barista
Compass Group
10.2018 - 04.2019
Event Merchandise Sales Associate
Carolina Hurricanes
09.2018 - 09.2020
Barista
Kroger
10.2016 - 05.2018
Retail Sales Associate
Oakley
04.2013 - 06.2014
Clerk
Clancy's Tavern
11.2010 - 06.2015
High School Diploma -
Neptune High School
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