Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Alexander McCoy

Porter

Summary

A noteworthy General Manager with a proven track record as a trainer, excelling in operations management and team building. Enhanced customer satisfaction through strategic process improvements and effective training programs. Skilled in inventory control and problem resolution, fostering a high-performing team that consistently achieved business goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

MAMA's Pizza Spring
09.2024 - 07.2025
  • Led cross-functional teams in executing strategic business plans, ensuring alignment with organizational goals.
  • Directed operational strategies to enhance efficiency and streamline workflows across multiple departments.
  • Formulated policies and procedures to streamline operations.
  • Coordinated with vendors to ensure timely deliveries and resolve any discrepancies or issues.
  • Implemented process improvements that enhanced operational efficiency and customer satisfaction.
  • Developed training programs that improved employee performance and engagement across teams.
  • Led initiatives to enhance customer service delivery, resulting in positive feedback and retention rates.
  • Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
  • Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
  • Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
  • Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
  • Continually reviewed operational procedures in search of areas requiring optimization or streamlining.
  • Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
  • Streamlined opening processes by implementing efficient scheduling and staff training methods.


Certified Training General Manager

MOD Pizza
12.2017 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Lead Sales Associate

Affordable Tree Service LLC
02.2018 - 03.2023
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Delivered excellent customer service for repeat business and referrals.
  • Kept detailed track of sales and customer information in company system.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Cashier

The Original Rib Tickler
02.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Science - Business Administration And Management

Lone Star College System
Spring, TX
12.2025

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Training and Development
  • Inventory Control
  • P&L Management
  • Staffing
  • Labor Cost Controls
  • Efficient multi-tasker
  • Time Management

Certification

TABC

Food Manager Serve Safe

Timeline

General Manager

MAMA's Pizza Spring
09.2024 - 07.2025

Lead Sales Associate

Affordable Tree Service LLC
02.2018 - 03.2023

Certified Training General Manager

MOD Pizza
12.2017 - 09.2024

Cashier

The Original Rib Tickler
02.2015 - 05.2018

Associate of Science - Business Administration And Management

Lone Star College System

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