Alexander McCoy
Porter
Summary
A noteworthy General Manager with a proven track record as a trainer, excelling in operations management and team building. Enhanced customer satisfaction through strategic process improvements and effective training programs. Skilled in inventory control and problem resolution, fostering a high-performing team that consistently achieved business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
MAMA's Pizza Spring
2019 Spring Stuebner Rd #200
09.2024 - 07.2025
- Led cross-functional teams in executing strategic business plans, ensuring alignment with organizational goals.
- Directed operational strategies to enhance efficiency and streamline workflows across multiple departments.
- Formulated policies and procedures to streamline operations.
- Coordinated with vendors to ensure timely deliveries and resolve any discrepancies or issues.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Developed training programs that improved employee performance and engagement across teams.
- Led initiatives to enhance customer service delivery, resulting in positive feedback and retention rates.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Continually reviewed operational procedures in search of areas requiring optimization or streamlining.
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
- Streamlined opening processes by implementing efficient scheduling and staff training methods.
Certified Training General Manager
MOD Pizza
Spring, TX
12.2017 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Lead Sales Associate
Affordable Tree Service LLC
Houston, TX
02.2018 - 03.2023
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Delivered excellent customer service for repeat business and referrals.
- Kept detailed track of sales and customer information in company system.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Cashier
The Original Rib Tickler
Tomball, TX
02.2015 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - Business Administration And Management
Lone Star College System
Spring, TX12.2025
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and Development
- Inventory Control
- P&L Management
- Staffing
- Labor Cost Controls
- Efficient multi-tasker
- Time Management
Certification
TABC
Food Manager Serve Safe
Timeline
General Manager
MAMA's Pizza Spring
09.2024 - 07.2025
Lead Sales Associate
Affordable Tree Service LLC
02.2018 - 03.2023
Certified Training General Manager
MOD Pizza
12.2017 - 09.2024
Cashier
The Original Rib Tickler
02.2015 - 05.2018
Associate of Science - Business Administration And Management
Lone Star College System