ALEXANDER MCKENZIE
LANGHORNE,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Talent for interacting with staff at all levels of organization and public to provide a seamless organizational objective.
Overview
9
9
years of professional experience
Work History
PERFORMANCE SALES REPRESENTATIVE/ADVISOR
THOMPSON BMW
09.2019 - 08.2023
- Averaging 2 million dollars in sales annually
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Lead a 6 technician team by organizing and scheduling their calendars of work
- Orchestrate and entertain 300+ people for Bi-annual Cars and Coffee Event
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
FLOORING COURIER
JAMES FLOORING
02.2019 - 08.2019
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
HVAC TECHNICIAN
GEIER'S AIRWORKS
12.2016 - 02.2019
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Liaised with suppliers to source high-quality equipment and parts at competitive prices, contributing to overall project cost savings.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
CLERK
BROMLEY'S MOTORCYCLES
05.2014 - 02.2019
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
03.2025
Skills
- Good oral and written communication skills
- Proficient in Microsoft Word, Excel and Powerpoint
- Excels in group settings in order to achieve common objectives
- Ability to stay on task and effectively execute solo projects
- Resourceful and able to resolve issues quickly
- Fast learner, able to commit time and energy to learning new skills
- Procurement of third party vendors
- Sales Development
- Proposal Development
- Team collaboration
- Time management
- Multitasking
Volunteer Experience
- Server at Annual Roast Beef dinner at the Masonic Lodge, Morrisville, PA
- Youth Basketball Coach
- Assist in organizing various NOVA fundraisers
- Cycle for Survival, fundraising and participant
- Girls on the Run 5K, participant
- Caring for Friends
Timeline
PERFORMANCE SALES REPRESENTATIVE/ADVISOR
THOMPSON BMW
09.2019 - 08.2023
FLOORING COURIER
JAMES FLOORING
02.2019 - 08.2019
HVAC TECHNICIAN
GEIER'S AIRWORKS
12.2016 - 02.2019
CLERK
BROMLEY'S MOTORCYCLES
05.2014 - 02.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
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