ALEXANDER MEJIA
Summary
Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Analyst
Slipstream IT (MSP)
08.2021 - Current
- Delivers exceptional customer service via phone, remote session, teams, and/or email interactions.
- Assists with password resets/access in AD or OKTA admin.
- Grants access to work groups in AD.
- Creates PA accounts.
- Provides end-user support for Windows 10, Mac, Office 365, and mobile devices.
- Remotely troubleshoots Windows hardware and software break/fix issues.
- Provides multifactor authentication, single sign-on, and VPN support.
- Browser troubleshooting, primarily Chrome.
- Assists with Adobe Pro and Webex license issues.
- Grants access to shared drives.
- Manages trouble tickets in ServiceNow.
Technical Support Specialist
Envoy Mortgage
11.2019 - 08.2021
- Diagnosed and resolved user hardware and software issues.
- Monitored network connectivity and performance.
- Assisted with AD user account permissions and access.
- Supported users with compressing Outlook data files or recreating the Outlook mail profile.
- Provided on-site and remote support, and maintenance, of customer devices (laptops, desktops, printers, smartphones, etc)
IT Administrator
Senior Health Pro
10.2016 - 10.2019
- Provided support in setting up audio and visual technology for conferences and meetings.
- Maintained workstation images, desktop software, service packs, and antivirus updates.
- Conducted onsite repairs, installation, and configurations.
- Troubleshooting consisted of basic network issues, printer problems, software including Google accounts, and Office 365 issues.
Education
Skills
- Windows 10
- Windows 11
- MacOS
- Office 365
- Active Directory
- TCP/IP Networking
- Team Viewer
- Customer Service
- Artificial Intelligence (AI)
- Information Security
- Malware Analysis
- VPN
- Cybersecurity
- Microsoft Azure
Certification
- CompTIA A+
- Network+
- Security+ (in progress)
Timeline
IT Analyst
Slipstream IT (MSP)
08.2021 - Current
Technical Support Specialist
Envoy Mortgage
11.2019 - 08.2021
IT Administrator
Senior Health Pro
10.2016 - 10.2019