Alexander Mendiola
El Dorado Hills,California
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
11.2022 - Current
- Led team in achieving customer connection score of 70 (highest in district).
- Managed 16 team members to ensure customer satisfaction and achieve store-related goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Barista
Starbucks
06.2021 - 11.2022
- Maintained high customer satisfaction while working at busiest Starbucks in Northern California.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Delivery Associate
Home Depot
10.2020 - 06.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Expedited deliveries to meet customer deadlines and requirements.
- Operated vehicle safely in highly congested areas with no traffic violations.
Team Member
Jamba Juice
04.2019 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ10.2023
Skills
- Optimizing Workflows
- Waste Reduction
- Office Supplies and Inventory
- Policy Enforcement
- Priority Management
- Resolving Complaints
Certification
- Certified Fork Lift Driver, Home Depot - [2021]
Timeline
Supervisor
Starbucks
11.2022 - Current
Barista
Starbucks
06.2021 - 11.2022
Delivery Associate
Home Depot
10.2020 - 06.2022
Team Member
Jamba Juice
04.2019 - 11.2019
Bachelor of Arts - English
Arizona State University