Alexander Mendoza
Dallas,TX
Summary
Customer-oriented General Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
Dominos General Manager
Domino's Pizza
03.2023 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dominos Manager
Dominos's Pizza
01.2022 - 02.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pizza Maker
Dominoes Pizza
08.2021 - 12.2021
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Movie Theater Employee
AMC Theaters
03.2020 - 07.2021
- Provided exceptional customer service to promote positive movie-going experience.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Directed ticket holders to seats and facility locations.
Restaurant Waiter
Tin Tulip Tea Room
05.2019 - 06.2020
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Met with the chef to review daily specials and menu changes.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
Harmony School Of Excellence
8120 W. Camp Wisdom Rd. 7524905.2022
Skills
- Staff Development
- Process Improvements
- Budget Allocation
- Problem Resolution
- Team Oversight
- Consistently meet goals
- Staff hiring
- Administrative Skills
- Motivation
- Customer Retention
- Sound Judgment
- P&L Management
- Performance Improvements
- Effective leader
Languages
Spanish
Native or Bilingual
Timeline
Dominos General Manager
Domino's Pizza
03.2023 - 01.2024
Dominos Manager
Dominos's Pizza
01.2022 - 02.2023
Pizza Maker
Dominoes Pizza
08.2021 - 12.2021
Movie Theater Employee
AMC Theaters
03.2020 - 07.2021
Restaurant Waiter
Tin Tulip Tea Room
05.2019 - 06.2020
High School Diploma -
Harmony School Of Excellence