Alexander Molina
Hazleton,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
JD Finish Line
10.2020 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Hazleton Area High School
Hazleton, PA06.2020
Skills
- Temporary Store Manager
- Customer Relations
- Business Development
- Department Oversight
- Operations Oversight
- Store Organization
- Issue Resolution
- Mentoring and Coaching
- Hiring and Training
- Problem-Solving
- Time Management
- Staff Scheduling
- Employee Scheduling
- Customer Service
- Store Opening and Closing
- Staff Supervision
- Team Building and Leadership
- Problem solving
- Bilingual fluently
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
JD Finish Line
10.2020 - Current
High School Diploma -
Hazleton Area High School