Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Moran

Schenectady,NY

Summary

Dynamic professional with a proven track record at The Center For Youth, showcasing exceptional leadership qualities and problem-solving skills. Excelled in enhancing team collaboration and customer relationship management, leading to significant improvements in training programs and service efficiency. Demonstrated expertise in organizational skills and attention to detail, driving positive outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Trainee Case Worker

The Center For Youth
09.2023 - 03.2024
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
  • Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
  • Organized engaging team-building activities that fostered strong connections between participants and enhanced group dynamics.
  • Learned new materials, processes, and programs quickly.

Lead Busser

Sake Bon
09.2021 - 08.2023
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
  • Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
  • Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Maintenance Crew Member

K&T Fulton County Management
03.2020 - 04.2022
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.
  • Streamlined maintenance processes by implementing an organized system for tracking work orders, spare parts inventory, and equipment records.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Executed tasks within time and budget constraints.

Education

Social Work

Monroe Community College
Rochester, NY
05.2027

Bachelor of Science - Social Work

SUNY College At Brockport
Brockport, NY
05.2027

High School Diploma -

Schalmont High School
Schenectady, NY
06.2023

Skills

  • Team Collaboration
  • Documentation And Reporting
  • Leadership Qualities
  • Customer Relationship Management
  • Time Management
  • Excellent Communication
  • Active Listening
  • Multitasking Abilities
  • Organizational Skills
  • Decision-Making
  • Attention to Detail
  • Problem-Solving

Timeline

Trainee Case Worker

The Center For Youth
09.2023 - 03.2024

Lead Busser

Sake Bon
09.2021 - 08.2023

Maintenance Crew Member

K&T Fulton County Management
03.2020 - 04.2022

Social Work

Monroe Community College

Bachelor of Science - Social Work

SUNY College At Brockport

High School Diploma -

Schalmont High School

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Alexander Moran