Alexander Moreno
Richmond Hill,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Shoppers World
10.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations
Warehouse Receiving Manager
Shoppers Word
08.2020 - 09.2023
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed inbound receiving departments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Unloaded, sorted and stored incoming merchandise.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Skills
- Customer Service
- Staff Management
- POS Systems Operations
- Hiring and Training
- Store Opening and Closing
- Inventory Control
- Shift Scheduling
- Stock Management
- Technical Support
- Hardware and Software Configuration
- Fixing Malfunctions
- Creative Issue Resolution
- Computer System Maintenance
Timeline
Warehouse Receiving Manager
Shoppers Word
08.2020 - 09.2023
Assistant Manager
Shoppers World
10.2013 - Current