Alexander Moreno
Managment
San Antonio,Texas
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Courtyard By Marriott Riverwalk
03.2015 - 07.2016
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Houseman
Courtyard By Marriott Riverwalk
10.2014 - 07.2016
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
Dual Housekeeping Manager
Marriott Riverwalk/Marriott Rivercenter On River
08.2022 - Current
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Managed and led the daily operation of housekeeping and public area of 1500 room dual property. Led and supervised a team of 140 housekeeping staff members providing coaching and feedback, training and ensuring compliance with all policies, standards and procedures were met.
Dual Assistant Manager of Operations
Marriott Riverwalk/Marriott Rivercenter On Riverwa
07.2021 - 08.2022
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Supervisor of Operations
Marriottriverwalk/Marriott Rivercenter On River
10.2020 - 07.2021
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Supervisor of Operations
Marriott Riverwalk
09.2019 - 03.2020
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Guest Service Aide
Marriott Riverwalk
12.2018 - 09.2019
- Contributed to the overall success of the hotel by proactively identifying areas for improvement and suggesting solutions where applicable.
- Participated in ongoing training programs offered by the hotel to further develop professional skills and knowledge within the role of Bell Clerk.
- Handled high-pressure situations professionally during peak times or when dealing with difficult clients, maintaining exceptional service standards throughout all interactions.
- Collaborated with other hotel staff members to meet guest needs effectively and efficiently.
- Maintained a professional demeanor while interacting with guests, showcasing excellent customer service skills.
- Resolved guest complaints efficiently, resulting in increased customer satisfaction ratings.
- Explained important features of guest rooms to travelers.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Escorted guests to and from rooms and assisted with baggage.
General Cleaner
Courtyard By Marriott Airport
01.2017 - 11.2018
- Continually honed professional skills through regular participation in industry training sessions, keeping abreast of the latest cleaning techniques and products for maximum effectiveness.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
- Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
- Bolstered team morale and productivity by consistently displaying a positive attitude, strong work ethic, and willingness to assist colleagues when needed.
Education
High School Diploma -
05.2001 -
Skills
Cleaning practices
Supervisory skills
Employee evaluations
Document Control
Quality improvements
Training and mentoring
Cleaning bathrooms
Customer Relationship Management
Staff evaluations
Health and safety compliance
Scheduling and Planning
Customer service-focused
Department coordination
Work Prioritization
Problem-solving abilities
Reliability
Safety Protocols
Attention to Detail
Staff Forecasting
Facility Inspection
Adaptability and Flexibility
Staff Training
Team Guidance and Motivation
Team building
Preventive Maintenance
Goal Setting
Powered Floor Washers
Multitasking Abilities
Timekeeping
Policy Enforcement
Problem-Solving
Employee Work Scheduling
Report Preparation
Standards Compliance
Decision-Making
Equipment Maintenance
Clear Communication
Cross-Department Collaboration
Work Inspection
Pest Control
Workload prioritization
Waste disposal
Cleaning techniques
Chemical Handling
Sanitation Standards
Customer Service
Staff Training and Development
Guest Relations
Cleaning and sanitation
Folding clean laundry
Staff Scheduling
Task assignment
Task Delegation
Vacuuming and sweeping
Timeline
Dual Housekeeping Manager - Marriott Riverwalk/Marriott Rivercenter On River
08.2022 - Current
Dual Assistant Manager of Operations - Marriott Riverwalk/Marriott Rivercenter On Riverwa
07.2021 - 08.2022
Supervisor of Operations - Marriottriverwalk/Marriott Rivercenter On River
10.2020 - 07.2021
Supervisor of Operations - Marriott Riverwalk
09.2019 - 03.2020
Guest Service Aide - Marriott Riverwalk
12.2018 - 09.2019
General Cleaner - Courtyard By Marriott Airport
01.2017 - 11.2018
Guest Service Representative - Courtyard By Marriott Riverwalk
03.2015 - 07.2016
Houseman - Courtyard By Marriott Riverwalk
10.2014 - 07.2016
East Central High School - High School Diploma,
05.2001 -