Alexander Morris
Land O' Lakes,FL
Summary
Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to multiple departments within the Automotive Industry. Positive attitude, self-motivated, with excellent communication skills, and ability to multi-task in a fast-paced environment. Superior closer that knows how to get the job done while maintaining the highest level of ethics and customer service. Works effectively with all personality types, independently, or in a team environment. Efficient in all Microsoft systems including Word, Excel, and PowerPoint as well as CDK, and ELEAD. Always adapting to new industry trends and changing customer desires. Seeking an opportunity with an organization determined to be #1, and will utilize my talents to help their team get to the top.
Overview
6
6
years of professional experience
Work History
USED CAR DIRECTOR
Lithia Automotive
09.2021 - Current
- Grew department numbers to 175-200 Used Car monthly average, from an average of 100-120 monthly regularly before.
- Grew department to Top 20 within Lithia Automotive for Pre Owned vehicle sales
- Cut down reconditioning process from 18 day rolling average to 5 day rolling average.
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management, including pricing all inventory on a daily basis
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Manage wholesale and auction acquisitions through DAX, ACV, Manheim, etc and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed dealerships Kelly Blue Book ICO team, while growing and expanding process and profitability.
FINANCE DIRECTOR/FINANCE MANAGER
Lithia Automotive
05.2019 - 08.2021
- Achieved top efficiency level with CIT, by keeping clean accurate paperwork from the start individually, as well as keeping the department under a 12 day average
- Proficient in all types of contracting in a professional timely manor, as well as E-Contracting in all areas
- Kept operations in compliance with federal and state laws, as well as industry regulations
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees
- Guided negotiation and preparation of all business and client contracts
- Responsible for contracting, and delivering all documentation to both customer and bank
- Outperformed and outsold counterparts on a monthly basis
CAREER DEVELOPMENT PROGRAM
Williams Automotive
01.2018 - 04.2019
- Thoroughly trained in multiple dealership areas, both service and sales departments
- Proficient in both sales, and service writing, and held personally responsible for many of the day to day responsibilities within both departments
- Thoroughly knowledgeable in writing both service repair orders, and internal repair orders
- While doing floor sales sold between 15 to 18 cars monthly
- Received FIRST AND ONLY EVER 100% SECRET SHOPPER SURVEY within the company
- Maintained High CSI at all times within sales, Maintained High CSE at all times within service
- Worked with various customers to understand requirements and provide exceptional timely service
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Kept on top of changes to store products and promotions to maintain strong sales
Education
Bachelor of Arts - Business Management
University of South Florida
Tampa, FL06.2017
Skills
- Customer relations
- Cross-functional communication
- Negotiation
- Strategic planning
- Process optimization
- Problem solving strength
- Professional demeanor
- Competitive
- Relationship building
- Goal-oriented
Timeline
USED CAR DIRECTOR
Lithia Automotive
09.2021 - Current
FINANCE DIRECTOR/FINANCE MANAGER
Lithia Automotive
05.2019 - 08.2021
CAREER DEVELOPMENT PROGRAM
Williams Automotive
01.2018 - 04.2019
Bachelor of Arts - Business Management
University of South Florida
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