Alexander Morris
Charlottesville,VA
Summary
Accomplished General Manager with a proven track record at Broadcloth Restaurant, enhancing operational efficiency and team cohesion. Expert in P&L management and problem resolution, achieving significant, consistent sales growth year over year. Skilled in leadership and inventory control, consistently delivering above-target results through strategic planning and process improvements.
Overview
10
10
years of professional experience
Work History
General Manager
Broadcloth Restaurant at The Wool Factory
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction with an average turnover rate of 10%.
- Developed and implemented strategies to increase sales and profitability year over year with an average increase of 20%.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Interacted well with customers to build connections and nurture relationships.
Events Manager
The Wool Factory
03.2021 - Current
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Front Of House Manager
Bonefish Grill Restaurants
04.2018 - 03.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Assistant General Manager
Wild Wing Cafe
02.2015 - 03.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA05.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Inventory Control
- Labor Cost Controls
- Process Improvements
- Verbal and written communication
- Administrative Skills
- P&L Management
Timeline
General Manager
Broadcloth Restaurant at The Wool Factory
03.2021 - Current
Events Manager
The Wool Factory
03.2021 - Current
Front Of House Manager
Bonefish Grill Restaurants
04.2018 - 03.2021
Assistant General Manager
Wild Wing Cafe
02.2015 - 03.2018
High School Diploma -
Fluvanna County High School
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