Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alexander Moss

Rochester,NY

Summary

Dynamic professional with a positive attitude and strong leadership qualities, experienced at The BrickLab in fostering team collaboration and enhancing customer satisfaction. Proven ability to implement effective problem-solving strategies and maintain organized operations, resulting in improved team performance and client relationships.

Overview

7
7
years of professional experience

Work History

Community Habilitation Worker

Empowering Peoples Independence (EPI)
06.2023 - Current
  • Educated family members on effective strategies for supporting their loved ones'' growth towards increased autonomy at home.
  • Facilitated client transitions between different levels of care or support services by coordinating closely with relevant stakeholders.
  • Increased client participation in personal care tasks by demonstrating proper techniques and providing step-by-step guidance.
  • Evaluated client progress by conducting regular assessments and updating habilitation plans accordingly.
  • Collaborated with clinical staff to develop appropriate behavior intervention plans for challenging behaviors, resulting in fewer incidents.
  • Facilitated skill-building workshops for clients on topics such as budgeting, meal preparation, and household management.
  • Advocated on behalf of clients during external service reviews or benefits eligibility evaluations to secure necessary resources and supports.
  • Developed effective communication strategies for clients with speech or language impairments to enhance their self-expression abilities.
  • Assisted clients in developing healthy coping mechanisms for managing stressors related to mental health conditions or physical disabilities.
  • Established strong rapport with clients, families, and interdisciplinary team members, fostering collaborative relationships to achieve client goals.
  • Enhanced client independence by implementing personalized habilitation plans and teaching daily living skills.
  • Documented client progress comprehensively through detailed case notes, incident reports, data collection sheets, and monthly summaries.
  • Coordinated transportation arrangements for clients'' medical appointments or community-based activities to ensure timely attendance.
  • Assisted with daily living activities, running errands, and household chores.

Team Leader

The BrickLab
10.2018 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.

Volunteer

Seneca Park Zoo
05.2025 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Clean and care for 5 Giraffes, 3 Zebras, 10 Baboons, 1 Rhino and 3 Elephants
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Supported animal welfare, caring for animals and facilitating adoption events.

Shift Manager

Pizza Hut
10.2023 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Fulfillment Team Member

Target
06.2022 - 06.2023
  • Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
  • Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
  • Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
  • Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
  • Efficiently navigated warehouse space using material handling equipment, consistently adhering to safety guidelines to prevent accidents or injuries.
  • Assisted in inventory management processes, contributing to accurate stock levels and reducing shortages.
  • Prevented shipment damage by carefully selecting appropriate packaging materials based on product size, weight, and fragility requirements.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Greeted store customers and discussed needs.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Education

No Degree - Biology, Business

Suny Geneseo
Geneseo, NY

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Leadership qualities
  • Relationship building
  • Customer service
  • Public speaking
  • Multitasking and organization

Interests

  • Watching Movies and TV Shows
  • Volunteering
  • Animal Care
  • Drawing and Painting
  • Cooking
  • Gym Workouts
  • Growing herbs, vegetables, or fruits in home gardens
  • DIY and Home Improvement
  • Adventure Travel

Timeline

Volunteer

Seneca Park Zoo
05.2025 - Current

Shift Manager

Pizza Hut
10.2023 - 05.2025

Community Habilitation Worker

Empowering Peoples Independence (EPI)
06.2023 - Current

Fulfillment Team Member

Target
06.2022 - 06.2023

Team Leader

The BrickLab
10.2018 - Current

No Degree - Biology, Business

Suny Geneseo

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