Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Alexander Mrsa

Houston,TX

Summary

At The Siegfried Group, I excelled in leveraging project management and data analytics to enhance team performance and client satisfaction. My leadership fostered a culture of collaboration and accountability, significantly increasing project delivery efficiency. Skilled in training and mentoring, I drove team success and client engagement, demonstrating a profound impact on operational productivity.

Professional with strong expertise in strategic analysis and project management, prepared for this role. Proven track record in driving impactful results through effective leadership, cross-functional collaboration, and adaptability to evolving business needs. Skilled in data analysis, process optimization, and stakeholder engagement. Known for reliability and results-focused mindset.

Experienced with managing high-stakes projects and ensuring client satisfaction. Utilizes analytical skills and strategic thinking to drive successful outcomes. Track record of effective teamwork and adaptability in dynamic environments.

Qualified [Desired Position] with solid background in driving projects to completion and fostering client relationships. Demonstrated expertise in managing complex tasks and delivering impactful results in high-pressure environments. Proven ability to leverage analytical skills and team collaboration to achieve organizational goals.

Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.

Personable Senior Associate with [Number]-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.

Talented Senior Associate proficient in project planning, scheduling, and oversight. Expert in customer relations and documentation. Ready to offer [Number] years' experience and apply skills to new role at [Company Name].

Meticulous Senior Associate knowledgeable about project management and team leadership. Bringing [Number] years' experience in [Industry].

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Hardworking Senior Associate enthusiastic about take on exciting new challenges within [Industry]. Dynamic communicator with disciplined approach.

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Friendly [Job Title] with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [Number] pounds. Highly experienced in performing quality inspections and machinery operations.

Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Talented [Job Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Talented [Job Title] with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Associate

The Siegfried Group
01.2019 - 01.2023
  • Leveraged project management tools to maintain organization and clarity, enhancing team performance and accountability.
  • Coordinated project resources to optimize workload distribution, enabling on-time completion of key deliverables.
  • Analyzed client feedback for improved service offerings, driving higher client retention and satisfaction.
  • Streamlined reporting processes for timely access to critical data, enhancing decision-making capabilities.
  • Demonstrated strong problem-solving skills to navigate complex project challenges, ensuring continuity and progress.
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Identified potential risks to develop mitigation plans and minimize impact on project timelines.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Completed daily logs for management review.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained and supervised employees on office policies and procedures.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Senior Accountant

EY
01.2016 - 01.2019
  • Facilitated communication between finance and other departments to enhance collaboration.
  • Oversaw journal entries to ensure compliance with accounting standards.
  • Conducted internal audits to ensure adherence to regulatory requirements and company policies.
  • Prepared financial forecasts to assist in strategic planning and investment decisions.

Education

Bachelor of Commerce (Accounting + Business Law) -

University of Western Australia
Perth Western Australia
01-2016

Skills

  • Training and mentoring
  • Performance monitoring
  • Team leadership
  • Team supervision
  • Project management
  • Data analytics
  • Project coordination

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Lean Six Sigma Certification - Various accredited providers.
  • Adobe Certified Expert (ACE) – Adobe.
  • Supply Chain Operations Reference Professional Endorsement (SCOR-P) – APICS.
  • Time Management Training Program Certificate– American Management Association.
  • Professional Telephone Skills Certificate– Communications Solutions, Inc.
  • Notary Public License - [State] Secretary of State or Equivalent Authority.
  • Associate in Project Management (APM) – Global Association for Quality Management.
  • Zendesk Administrator Certificate – Zendesk.
  • Professional in Human Resources (PHR) – HR Certification Institute.
  • Organizational Management Certification (OMC) - Alliance for Innovation & Operational Excellence.
  • Trello Gold Member Certificate – Trello, Inc.
  • Customer Service Representative Certificate – Customer Service Institute of America.
  • Certified Business Office Manager (CBOM) - Practice Management Institute.
  • Six Sigma Green Belt Certification - American Society for Quality.
  • Salesforce Administrator Credential – Salesforce.

Languages

English
Full Professional

Interests

  • Dancing
  • Stand-up Paddleboarding (SUP)
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Offering time and support to shelters for the homeless, women, and animals
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Senior Associate

The Siegfried Group
01.2019 - 01.2023

Senior Accountant

EY
01.2016 - 01.2019

Bachelor of Commerce (Accounting + Business Law) -

University of Western Australia
Alexander Mrsa