Alexander M. Sanches
Baltimore,MD
Summary
Reliable, energetic and resourceful customer service professional with over two years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships in diverse industries. Expertise in client services, relationship-building and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Hand And Stone
Arlington, VA
05.2024 - Current
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
Seasonal Retail Sales Associate
Nike Store
Hanover, MD
09.2023 - 01.2024
- Greeting customers, answering questions, providing product information, and assisting with any concerns or issues.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
Barista/Front of house
Tout de Sweet
Bethesda, MD
01.2022 - 01.2023
- Responsible for opening and closing store as well as taking customer orders and completing them promptly.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Bachelor of Science - Finance -
Loyola Maryland
Baltimore City, MD05.2026
High School Diploma -
Bethesda-Chevy Chase High School
Bethesda, MD06-2021
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Google Suite
- Docs
- Sheets
- Slides
- Mac OS X
- Communication skills
- Team-building
- Customer relations
- Organizational skills
- Multitasking
- Problem-solving
Languagecompetencies
Fluent (speaking, reading, writing), Fluent (speaking, reading, writing), Fluent (speaking, reading, writing), (speaking, reading, writing)
Volunteer Experience
Fundación the clean Wave, Puerto Viejo, CR, 05/2022, 08/2022, Non-Profit Organization, Volunteer laborer cleaning up beach., Connected with local community.
Languages
English
Native/ Bilingual
Spanish
Full Professional
French
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- B
Affiliations
- Member of the Loyola Maryland University investment club
- Member of the financial management association of Loyola
- Student Athlete
Timeline
Sales Associate
Hand And Stone
05.2024 - Current
Seasonal Retail Sales Associate
Nike Store
09.2023 - 01.2024
Barista/Front of house
Tout de Sweet
01.2022 - 01.2023
Bachelor of Science - Finance -
Loyola Maryland
High School Diploma -
Bethesda-Chevy Chase High School