Alexander Nall
Gardendale,AL
Summary
Communications and Social Media Specialist with 8 years of experience, and a desire to advance my career to the next level. Has management experience across multiple business types, as well as onboarding, training, and scheduling proficiency. Top-notch customer service skills and communication expertise round out my skillset.
Overview
9
9
years of professional experience
Work History
Target Last Mile Delivery Specialist/Customer Support Agent
Shipt
02.2021 - 07.2024
- Collaborated with cross-functional teams to develop and implement cost-saving initiatives such as the Address Intelligence project, an information gathering project aimed at reducing repeat returns and subsequent re-deliveries to lower labor costs
- Facilitated the integration of 50+ hires into Shipt's various departments, improving cross-functional collaboration and boosting overall team efficiency
- Acted in a supervisory role to oversee the work of newly-hired outsourced team members, helping to retain Shipt's title of best-in-class customer service through an ever-changing personnel landscape
- Maintained a top-10 status in every metric, including ticket wrap time, accuracy of information given and solutions implemented, and customer satisfaction.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Manager
Little Caesar's Pizza Restaurant
08.2019 - 11.2020
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed any needed duties across the store, including inventory, mixing sauce, creating dough, cooking, and prepping.
Assistant Store Manager
Dollar General
07.2018 - 08.2019
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Project Lead
Green Dot Project
01.2016 - 05.2016
- Composed, performed, and filmed skits for distribution on social media aimed at driving engagement through various methods
- Crafted effective by-laws and expectations for team members, leading to an overall increase in productivity and a more cohesive team
- Designed ads for both digital and print distribution based on various issues related to safety and sexual assault prevention
- Oversaw the creation of posts on various social media platforms, scheduling posts up to months in advance
- Designed and conducted surveys among Auburn's fraternities, yielding key insights on sexual assault awareness and defining our goals effectively.
Education
Bachelor of Arts in Communication -
Auburn University
Auburn, AL05.2016
Skills
- 79 WPM Typing Speed
- Adobe Photoshop
- Cross-Company Communication
- Customer Service
- Drafting
- Google Docs
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Personnel Scheduling
- Personnel Training
- Project Management
- Social Media Management
- Survey Design
- Customer Relations
Personal Information
Title: Communications Specialist
Timeline
Target Last Mile Delivery Specialist/Customer Support Agent
Shipt
02.2021 - 07.2024
Manager
Little Caesar's Pizza Restaurant
08.2019 - 11.2020
Assistant Store Manager
Dollar General
07.2018 - 08.2019
Project Lead
Green Dot Project
01.2016 - 05.2016
Bachelor of Arts in Communication -
Auburn University