Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Napier

Dayton

Summary

Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.

Overview

10
10
years of professional experience

Work History

Parts Specialist

Liberty Collision & Auto Group
10.2024 - Current
  • Tracked parts use and charged items to customer accounts for billing.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Issued parts to technicians to complete customers' repairs.

Courier Contractor

Self-employeed
09.2022 - 10.2024
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Parts Associate

Bob Ross Buick GMC
05.2021 - 09.2022

Office Manager

Schmidt Auto Care
05.2020 - 11.2020
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Parts Driver/ Outside Sales/General Store Manager

Napa Auto Parts
02.2016 - 05.2020
  • Planned routes to maximize efficiency.
  • Pulled parts from storage and prepared daily deliveries to verified locations.
  • Delivered marketing materials such as weekly sales flyers.
  • Collected returned items from customer locations.
  • Received and submitted payments from customers.
  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Checked parts computer for stock items and initiated special orders.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.
  • Maintained Schedules of other employees.
  • Managed the cash drawer and bank deposits
  • Operated the store for several months doing all the task of a manager without the official title.

Education

Miamisburg Hight School
Miamisburg, OH

Skills

  • Stock control
  • Sales support
  • Parts documentation
  • Shipping and receiving
  • Parts identification
  • Returns processing
  • Customer service
  • Delivery coordination
  • Improving customer satisfaction
  • Operations management
  • Supply orders
  • Ordering parts

Timeline

Parts Specialist

Liberty Collision & Auto Group
10.2024 - Current

Courier Contractor

Self-employeed
09.2022 - 10.2024

Parts Associate

Bob Ross Buick GMC
05.2021 - 09.2022

Office Manager

Schmidt Auto Care
05.2020 - 11.2020

Parts Driver/ Outside Sales/General Store Manager

Napa Auto Parts
02.2016 - 05.2020

Miamisburg Hight School

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Alexander Napier