Alexander Neal
Chandler,AZ
Summary
Dynamic operations analyst with a strong background in sales strategy and team leadership. Skilled in managing large-scale projects, advocating for client needs, and driving initiatives that improve client engagement and satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Life Cycle Consultant
ADP
Tempe, AZ
06.2025 - 02.2026
- Presented benefit plans to client employees, enhancing clarity and comprehension of offerings.
- Provided HR information, improving understanding of benefits offerings among employees.
- Utilized subject matter expertise in benefits to elevate client satisfaction and retention.
- Supported account management by facilitating benefits engagement initiatives, fostering client interaction.
Payroll Solution Specialist III
ADP
Tempe, AZ
05.2022 - 06.2025
- Managed and completed large, complex client projects, ensuring client satisfaction and project deliverables met.
- Advised on sales calls, effectively promoting Comprehensive Services and enhancing client understanding.
- Advocated for book of business, bridging gaps between clients and ADP.
- Escalated client issues to facilitate swift resolutions, improving client relations and service continuity.
- Processed multimillion-dollar payrolls with 100% accuracy.
Client Services II
ADP
Tempe, Arizona
10.2020 - 05.2022
- Lead multiple training sessions for new hires.
- Providing technical walkthrough of ADP software and troubleshooting issues.
- Oversaw District Manage escalation queue for five months.
- Assist clients with electronic payroll and all payroll related issues.
- Client advocate for promoting multiple ADP products to increase clients value.
Head of Operations
Western Hay Sales
Marana, Arizona
05.2018 - 06.2020
- Lead marketing initiatives, including social media and grassroots marketing, seeing a 15% lift in sales year over year.
- Managed client invoicing and vendor payments to streamline financial processes.
- Scheduled and routed deliveries across Arizona to optimize resource and time utilization.
- Led customer service initiatives to enhance customer satisfaction and loyalty.
Education
Bachelor of Arts - Public Administration And Business
University of Arizona
Tucson, AZ05-2011
Associate of Arts - Business
Pima Community College
Tucson, AZ05-2009
Skills
- Client relationship management
- Sales strategy
- Project management
- Subject matter expertise
- Business presentations
- Effective communication skills
Accomplishments
Top Performer Award HRO/CS: FY25Q2, FY24Q3
Certification
Fundamental Payroll Certification
Timeline
Life Cycle Consultant
ADP
06.2025 - 02.2026
Payroll Solution Specialist III
ADP
05.2022 - 06.2025
Client Services II
ADP
10.2020 - 05.2022
Head of Operations
Western Hay Sales
05.2018 - 06.2020
Bachelor of Arts - Public Administration And Business
University of Arizona
Associate of Arts - Business
Pima Community College