Alexander Needham
Cheboygan,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Vivio's Northwood Inn
06.2023 - Current
- Oversaw daily operations, ensuring high levels of guest satisfaction and service efficiency.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Manager
Rusted Spoke Brewing Co.
10.2021 - 06.2023
- Monitored inventory levels and optimized ordering processes to reduce shortages.
- Assisted in managing daily operations to ensure seamless restaurant functioning.
- Resolved customer complaints promptly, improving overall dining experience ratings.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Conducted regular meetings with staff to discuss performance and address any issues.
General Manager
Buddyz Chicago Pizza
01.2018 - 10.2021
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Alma High School
Alma, MISkills
- Budget management
- Staff training
- Inventory control
- Customer service
- Team leadership
- Time management
Timeline
General Manager
Vivio's Northwood Inn
06.2023 - Current
Assistant Manager
Rusted Spoke Brewing Co.
10.2021 - 06.2023
General Manager
Buddyz Chicago Pizza
01.2018 - 10.2021
High School Diploma -
Alma High School