Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexander Nelson

Alexander Nelson

San Jose

Summary

Professional with proven track record in leading complex implementation projects within the SaaS and Financial Services spaces. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in stakeholder management, process optimization, and change management. Known for adaptability and reliability in dynamic environments.

Overview

15
15
years of professional experience

Work History

Product Implementation Manager

Blackhawk Network
11.2019 - Current
  • Led implementation projects, ensuring alignment with client requirements and organizational goals.
  • Developed comprehensive project plans, coordinating cross-functional teams to drive successful outcomes.
  • Streamlined processes for client onboarding, enhancing efficiency and reducing turnaround time.
  • Mentored junior staff on best practices in implementation strategies and project management tools.
  • Established performance metrics to evaluate project success, driving continuous improvement initiatives.
  • Facilitated training sessions for stakeholders to enhance understanding of new systems and processes.
  • Managed risk assessments throughout project lifecycles, proactively addressing potential issues to ensure smooth execution.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.

Product Implementation Project Manager

On-Site.com, Realpage
03.2015 - 11.2019
  • Stationed in the downtown Campbell, CA office with a focus on project management, Five-star call-center customer service, and leasing software expertise.
  • Worked with newly acquired clients to ensure a smooth implementation of our products, services, and training.
  • Responsible for providing clients a suitable workflow with the newly acquired software.
  • Demonstrated detailed knowledge of the evolving product suite to ensure that customers receive prompt assistance and user feedback flows to the product team and fuels innovation.
  • Worked directly with customers and cross-functionally with product, document design, account management, sales, and corporate development, solved difficult problems, feed valuable insights to cross functional partners, and have continually delighted customers.

Customer Services Associates/Lead

NOVITEX ENTERPRISE SOLUTIONS
01.2011 - 01.2015
  • Company Overview: A former division of Pitney Bowes, Novitex Enterprise Solutions is the leading provider of innovative, cloud-based solutions in the document outsourcing industry.
  • A dedicated role to Cisco Systems and Google with a focus on vital processes, people, and technology.
  • Managed vital elements of Cisco’s logistics and supply chain to include incoming and outgoing of good and services, document management controls and direct client communication.

Education

Bachelor of Science - Finance

San Jose State University
San Jose, California
01.2014

Skills

  • Project management expertise
  • Technical support experience
  • Extensive experience in customer service
  • Effective organizational abilities
  • Advanced proficiency in Excel and MS Office applications
  • Software implementation
  • Proficient in JIRA and ServiceNow for five years
  • Leadership in cross-departmental projects

Timeline

Product Implementation Manager

Blackhawk Network
11.2019 - Current

Product Implementation Project Manager

On-Site.com, Realpage
03.2015 - 11.2019

Customer Services Associates/Lead

NOVITEX ENTERPRISE SOLUTIONS
01.2011 - 01.2015

Bachelor of Science - Finance

San Jose State University

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