Alexander Nelson
Huntington Beach
Summary
Professional with significant experience in troubleshooting, network administration, and system maintenance. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Newport Solutions Inc
Huntington Beach
02.2021 - 02.2025
- Assigned Adobe and Microsoft 365 Licenses
- To ensure high KPI 100% solution L1 related Queries, graduated to L2 with a 95% solution-rate. Using M365 support mainly for extremely esoteric or niche technical inquires.
- Conducted regular IT audits to ensure compliance with industry standards.
- Troubleshooted fundamental network connectivity issues by checking loose connections and Wi-FI stability, CMD-based scripts.
- Oversaw our multi-factor authentications requests (MFA) and role-based access permissions for users via AD.
- Utilize Active Directory/Microsoft Azure to manage Users and Workstations, with Password
- Perform routine maintenance tasks such as software updates, security patches, and some backups.
- Coordinate and execute IT projects such as system upgrades, migrations, and imaging for Laptop hardware Deployments.
Geek Squad Technician
Best Buy
Westminster
12.2019 - 01.2021
- Provide technical support and assistance to customers for resolving issues with computers, devices, and home electronics.
- Perform diagnostics and troubleshooting to identify hardware and software problems.
- Install, configure, and optimize software and operating systems on various devices.
- Conduct repairs and upgrades on computers, laptops, tablets, smartphones, and other electronics.
- Educate customers on the use and maintenance of their devices, providing tips and guidance.
- Offer recommendations for hardware and software upgrades based on customer needs and preferences.
- Maintain accurate records of service calls, repairs performed, and customer interactions.
Dog Daycare Attendant
Wags and Wiggles
Tustin
05.2016 - 02.2019
- Supervised groups of 20–50 dogs, ensuring safe play, socialization, and appropriate behavior in a fast-paced environment
- Monitored canine body language to prevent conflicts and quickly de-escalate aggressive or unsafe situations.
- Maintained cleanliness and sanitation of play areas, kennels, and feeding stations in accordance with health standards
- Administered food, medication, and special care routines based on individual dog needs and owner instructions
- Communicated with pet owners regarding behavior, health concerns, and daily activities to ensure trust and satisfaction
Senior Game Advisor
GameStop
Modesto
06.2013 - 08.2015
- Working at GameStop allowed me to combine my passion for gaming with strong customer service skills. I helped customers find games and gear, processed sales and trade-ins, and promoted memberships and deals. I stayed up-to-date on new releases, managed inventory, and kept the store organized. Evaluating trade-ins taught me to be detail-oriented and fair, while meeting sales goals helped me grow in a fast-paced retail environment.
Education
Associate of Arts - Computer Science
Golden West College
Huntington Beach, CA04-2016
Skills
- CRM software
- M365 Support
- Application support
- VPN management,
- Network troubleshooting
- SOP documentation
- RDP Knowledge, Active Directory
Certification
- CompTIA A+ Certification Core 1 + 2 (220-1201)
- CompTIA Security+ (SY0-701)
- CompTIA Network+ (N10-009)
- MCP
Timeline
Desktop Support Engineer
Newport Solutions Inc
02.2021 - 02.2025
Geek Squad Technician
Best Buy
12.2019 - 01.2021
Dog Daycare Attendant
Wags and Wiggles
05.2016 - 02.2019
Senior Game Advisor
GameStop
06.2013 - 08.2015
Associate of Arts - Computer Science
Golden West College