ALEXANDER NGUYEN
Cypress,TX
Summary
Seasoned professional with six years of diverse experience in emergency medicine, including roles in 911, private, rural, and state settings. Proven ability to thrive under pressure and adapt to dynamic environments. Strong leader known for providing support and tools to help team members succeed. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seeking a sales-focused role to leverage my unique skill set and deliver results.
Overview
6
6
years of professional experience
Work History
Paramedic - Sales Representative
Staff Dash
11.2022 - Current
- Applying my critical thinking and communication skills to build relationships with clients.
- Leveraging my experience in emergency medicine to promote interfacility transport services and address client needs effectively.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Strike Team Leader - Medical Sales Specialist
Krucial Rapid Response
09.2021 - 08.2022
- Led teams in the successful execution of over 15 COVID vaccination and infusion operations per day.
- Applied my experience in emergency medical care to understand client requirements and provide tailored solutions.
- Managed communication channels for streamlined sales efforts.
- Worked with 20 medical teams on smooth implementation and operation of new products.
- Documented client interactions, sales and pitches delivered in CRM system.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Client Relations Specialist
HCA - Signature Care
05.2021 - 11.2021
- Assists physicians with patient examinations or treatments as directed
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged healthcare professionals to identify opportunities for medical solutions.
- Leveraged my background to consult on medical equipment and supplies.
- Built genuine connections to drive sales growth through trust and understanding.
Operations Manager
Occupational Health & Safety International
08.2019 - 03.2021
- Supervised over 3 operation staff in different cities and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased employee retention by 30% and increased service sell by 35%
- Responded effectively to emergencies while displaying professionalism and empathy.
- Managed complex operations and maintained strong relationships with 50 external agencies with the local oil & gas companies.
- Showcased adaptability and quick decision-making in high-pressure situations.
Firefighter/Paramedic/Client Engagement Rep
Hobbs Fire Dept
12.2017 - 08.2019
- Balanced responsibilities as a firefighter and client engagement representative.
- Demonstrated versatility in managing fire and rescue operations while fostering community relationships.
- Leveraged communication skills to deliver impactful safety programs.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Education
Bachelor of Healthcare Administration -
Texas Tech Health And Science Center
Lubbock, TXAssociate of Applied Science - Paramedicine
South Plains College
Lubbock, TXSkills
- Critical thinking and problem
- Solving
- Leadership
- Fast Learner
- Computer Skills
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Customer Service
- Strong Teamwork
- Positive Work Ethic
- Upselling Techniques
- Google Docs - Microsoft Office
- Profit Target Achievement
- Performance Improvement
Languages
English
Vietnamese
Timeline
Paramedic - Sales Representative
Staff Dash
11.2022 - Current
Strike Team Leader - Medical Sales Specialist
Krucial Rapid Response
09.2021 - 08.2022
Client Relations Specialist
HCA - Signature Care
05.2021 - 11.2021
Operations Manager
Occupational Health & Safety International
08.2019 - 03.2021
Firefighter/Paramedic/Client Engagement Rep
Hobbs Fire Dept
12.2017 - 08.2019
Bachelor of Healthcare Administration -
Texas Tech Health And Science Center
Associate of Applied Science - Paramedicine
South Plains College