Overview

Work History

Education

Skills

Accomplishments

Software

Timeline

Alexander Nunez

North Lauderdale,FL

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Assistant Manager

Olivia

Hollywood, FL

09.2019 - 04.2020

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Determined business needs by acquiring client feedback for process improvements.
Verified accuracy of data before transcribing.
Entered data into the system according to formatting standards.
Compiled data and reviewed information for accuracy prior to input.
Supported multiple departments with special projects.
Verified data files prior to entry to maintain high data accuracy.

Bartender/Server

Zuckerello's

Lauderdale By The Sea, Florida

04.2019 - 02.2020

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine and beer to increase daily beverage sales.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Developed new signature cocktails to support bar marketing brand and increase profits.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Resident Services Coordinator

Harbor Group Management

Pembroke Pines, FL

01.2018 - 04.2019

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers and followed outlined steps of service.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Demonstrated respect, friendliness and willingness to help wherever needed.

Barista

Segafredo Zanetii Restaurant

Pembroke Pines, Florida

02.2017 - 01.2018

Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Restocked display cases with attractive arrangements to promote specialty food items like bagels, muffins, and croissants.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cashier/Server

Gyroville Restaurant

Pembroke Pines, Florida

08.2015 - 02.2017

Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.

Doctor's Assistant

Riverside Medical Group

Saddle Brook, NJ

08.2014 - 10.2014

Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
Reviewed patient allergies, problems, medications and immunization statuses.
Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
Conducted physical assessments of relevant body areas and performed standardized tests to check responses.

Education

West Broward High School

Pembroke Pines, FL

08.2015 - 05.2016

Associate of Arts - Business Administration

Broward College

Davie, FL

08.2018 - 12.2020

Skills

Words Per Minute: 69

Transcribing documents

Identifying errors

Office administration

Data collection and reporting

Performance improvement

Records management

Mail handling

Administrative support

Word processing

Technical Support

Bookkeeping

Responsible alcohol service

Menu memorization

Elegant food plating

Highly reliable

Bilingual in English & Spanish

Sales expertise

Hospitality service expertise

Order accuracy

Food sales and promotion

Guest relations management

Stocking and replenishing

Point of sale operation

Menu presentation