Alexander Ocasio
Hackensack,NJ
Summary
Results-driven and customer-focused professional with a proven track record. Adept at building and maintaining client relationships through effective communication and a consultative sales approach. Skilled in identifying customer needs, providing tailored solutions, and closing deals to drive revenue growth. A proactive and enthusiastic team player with a passion for delivering exceptional customer experiences. Seeking to leverage a solid background and a commitment to customer satisfaction in a dynamic sales role.
Overview
3
3
years of professional experience
Work History
Amazon Delivery Driver
Amazon DSP
07.2023 - Current
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Account Representative
MAAD
04.2023 - 06.2023
- Analyzed accounts for delinquencies and other ongoing issues.
- Built relationships with customers and community to promote long term business growth.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Supported customer satisfaction through regular follow-up and communication.
Server
Carnegie Diner
03.2023 - 04.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
UPS Package Handler
UPS
11.2022 - 02.2023
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Shift Supervisor
Krispy Kreme
05.2021 - 11.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Helped store management meet standards of service and quality in daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
Bachelor of Science - Finance
Rutgers Business School
Newark, NJ12.2023
Timeline
Amazon Delivery Driver
Amazon DSP
07.2023 - Current
Account Representative
MAAD
04.2023 - 06.2023
Server
Carnegie Diner
03.2023 - 04.2023
UPS Package Handler
UPS
11.2022 - 02.2023
Shift Supervisor
Krispy Kreme
05.2021 - 11.2022
Bachelor of Science - Finance
Rutgers Business School