Alexander Odom
Pensacola,FL
Summary
Accomplished Customer Service Representative with a proven track record at ESCAMBIA COUNTY TAX COLLECTOR, enhancing customer satisfaction through expert resolution of conflicts and exceptional communication skills. Skilled in data entry and problem-solving, consistently delivering results by actively listening and addressing customer needs efficiently. Demonstrates critical thinking and a results-driven approach in high-pressure environments, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ESCAMBIA COUNTY TAX COLLECTOR
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Proficient experience inTag ,Title , Taxes and License work
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Driving Exams
Plasma Processor
Kedplasma
08.2018 - 02.2020
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
- Ensured compliance with regulatory requirements through meticulous record-keeping for each stage of the plasma processing cycle.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
Airplane Fueler
Pensacola Aviation Center
05.2017 - 05.2018
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
- Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
- Improved customer satisfaction by providing professional service during aircraft fueling operations.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
Stocker
Publix
11.2014 - 05.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Motor Vehicle Title Work
Timeline
Customer Service Representative
ESCAMBIA COUNTY TAX COLLECTOR
08.2020 - Current
Plasma Processor
Kedplasma
08.2018 - 02.2020
Airplane Fueler
Pensacola Aviation Center
05.2017 - 05.2018
Stocker
Publix
11.2014 - 05.2017
High School Diploma -
Gulf Breeze High School
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